Need to communicate better Applied online and got approved for a partially secured fuel card. Put up my $500 and they were supposed to match my $500 for a total of $1000 credit. When the card arrived it was only for $500. I called customer service and they told me I didn't qualify for the partially secured card after further review. No one ever notified me about this change so I closed the account. Communication is lacking, it's best to look elsewhere for credit. It will take 4-6 weeks to get back my deposit.

The level of incompetence at this… The level of incompetence at this company is hard to believe. Have been trying to get them to correct a bank account number that they use for four months! So they use the wrong account, while we then manually pay, but when the ACH is rejected they put us on hold for 7 days, no exceptions, it's POLICY, even though it is their fault to begin with and account is paid. Their phone IVR is horrible, their phone VOIP is worse. Terrible company, financial services hides behind multiple barriers. BP WAKE UP, STOP USING THIS COMPANY. They don't care, they cost you business.

The Fleet Card company charges an… The Fleet Card company charges an additional $500-$800 in various nominal fees almost every other month, In addition to gas fees, they also have monthly Fleet DashFee of $29.9 , a high-risk transaction fee of $170-200 , a late fee of $399.9 -$467 even for one day late, Fraud Protector Fee $52 and an additional $15 in interest. No Charge standards. I hope this company can express the charging standards of various names to the public, otherwise, as a consumer, you really feel that you have been robbed of money. cannot be logically demonstrated. If any enterprise wants to develop in the long run, it must have integrity, and it is immoral to go the wrong way to make money. Every time I ask customer service, they don't know the charging standard. never solve the problem.Can anyone tell me where I can find a way to complain and have them refund the fee?

This company deserves negative stars This company deserves negative stars. They only allow a 10 day period for payment. They never have the invoice done on the 1st, but expect the payment to be timely. They charge bogus fees without consent. If you pay your outstanding balance in full becasue the statement is not in yet, and transctions clear after tha, you will be charged an exhorbent fee of $1400 or more. They are a total rip off. They need to go down and be sued by every single user that has ever had their card. Anyone want to pursue a class action suit?

HORRIBLE!!! HORRIBLE!!! This company needs to be shut down already. They have a pending action against them by the FTC per BBB.org. They do not send their customers statements in the mail, you have to log-in to their payment portal website to access it. Only problem with that is they keep you locked out until your account becomes past due -- that's part of the grift. You have to practically beg them to email a statement and even though we have at least one email address on file, they won't be able to send it without approval from the 'back office', which can take up to 24 hours. I already mailed a check to the PO Box, or payment processing center and it cleared the bank today, but they're calling every couple of hours today asking for payment over the phone. I've spent almost an hour on the phone with their clueless reps, mostly on hold, and getting transferred all over the call center. Had this card for a little less than two months now, and it's 100% not worth it; no savings or discounts, and after we were told there'd be no fees, we were charged $12.00 just for having a 'premium' account, whatever that means.