They don't give a rat's azz about… They don't give a rat's azz about customers. They simply ignore any email (their only contact method) requesting help with any type of issue.

Never received my concert tickets even… Never received my concert tickets even though my card was charged. No communication from Eventbrite or concert host to resolve the issue! Maybe a scam!

"something is wrong" message for refund page I ended up using eventbrite again and if there was an option for negative stars, I'd give that. Why? Because this time, the process of refunding a customer is far worse. When you click the refund button, you'll see their "something is wrong" page that stays on for a few minutes before the proper refund page appears. This may have tricked other organizers believing they should seek help in processing refunds. It wouldn't have been terrible if the "something is wrong" page was replaced with a "loading refunds page". Anyone in process of receiving an eligible refund from any organizer on that platform should be prepared to file a lawsuit against Eventbrite. DO NOT LET EVENTBRITE STEAL ANY OF YOUR MONEY YOU ARE ENTITLED TO FROM THEM !!!

Rubbish - don’t bother with it What a waste of time. Can’t see my tickets and when I click the links, Eventbright disappears and I’m back on my Home Screen. I’ve had the link sent 4 times, logged out and back in again to no avail. Just a very poor site.

Extremely poor customer care Extremely poor customer care. Got in a loop with an ai bot wjen I asked why emails which were being sent with no problems before were all of a sudden being 'held for review' for nearly a month! Bot went round in circles trying to direct me to a form to fill out to speak to an actual person and report the problem?? Shoddy beyond belief! So I still can't email ticket holders and due to the lack of actual people, this is likely to not be resolved either!