Does the job but it's a minefield Does the job but it's a minefield. Their account management is the worst engineering I have seen in ages. They clearly worked hard to lower barriers to buy tickets but the effort to give a good user experience after buying is offensively low. You can easily fill a form found on a social network without thinking too much as there's no login required so, if you use a different email (intentionally or not) from the one you already registered with Eventbrite the only way to get your tickets is to create a new account with that email and get confused af especially when you want to use the app for a few tickets. This results in a mess of accounts and tickets getting lost. They didn't include multiple emails or email aliases in the thinking.

ZERO HUMAN SUPPORT Their help center does not allow you to contact human support if your issue cannot be resolved by their chat bot or in the help center articles. Extremely frustrating.

Rubbish - don’t bother with it What a waste of time. Can’t see my tickets and when I click the links, Eventbright disappears and I’m back on my Home Screen. I’ve had the link sent 4 times, logged out and back in again to no avail. Just a very poor site.

Organizers: They will steal your money TL;DR: Organizers, stay away if you're looking for a fair ticket sales service. Eventbrite recently introduced a new "Organizer fee", since the crapload of money they are making from their ticket sale fees wasn't enough. But as it turns out, they will also overcharge you on these organizer fees and will refuse to refund the difference, no matter how much you prove to them they charged too much. A customer service representative will kindly tell you they are working on a refund, only to receive an email two days later with some false or irrelevant reason why they won't. I have screenshots to prove everything. Bottom line, they will steal your money. Honestly, if someone files a class action against them for these overcharges I will be happy to join.

"something is wrong" message for refund page I ended up using eventbrite again and if there was an option for negative stars, I'd give that. Why? Because this time, the process of refunding a customer is far worse. When you click the refund button, you'll see their "something is wrong" page that stays on for a few minutes before the proper refund page appears. This may have tricked other organizers believing they should seek help in processing refunds. It wouldn't have been terrible if the "something is wrong" page was replaced with a "loading refunds page". Anyone in process of receiving an eligible refund from any organizer on that platform should be prepared to file a lawsuit against Eventbrite. DO NOT LET EVENTBRITE STEAL ANY OF YOUR MONEY YOU ARE ENTITLED TO FROM THEM !!!