ZERO HUMAN SUPPORT Their help center does not allow you to contact human support if your issue cannot be resolved by their chat bot or in the help center articles. Extremely frustrating.

Avoid at all costs Avoid at all costs. No way to contact an actual human and all support centre requests are automatically denied

Scam Scam! I bought concert tickets from them to arrive and be told I was scammed I have reached out to customer service and they won’t do anything so not trust Eventbrite

Does the job but it's a minefield Does the job but it's a minefield. Their account management is the worst engineering I have seen in ages. They clearly worked hard to lower barriers to buy tickets but the effort to give a good user experience after buying is offensively low. You can easily fill a form found on a social network without thinking too much as there's no login required so, if you use a different email (intentionally or not) from the one you already registered with Eventbrite the only way to get your tickets is to create a new account with that email and get confused af especially when you want to use the app for a few tickets. This results in a mess of accounts and tickets getting lost. They didn't include multiple emails or email aliases in the thinking.

Organizers: They will steal your money TL;DR: Organizers, stay away if you're looking for a fair ticket sales service. Eventbrite recently introduced a new "Organizer fee", since the crapload of money they are making from their ticket sale fees wasn't enough. But as it turns out, they will also overcharge you on these organizer fees and will refuse to refund the difference, no matter how much you prove to them they charged too much. A customer service representative will kindly tell you they are working on a refund, only to receive an email two days later with some false or irrelevant reason why they won't. I have screenshots to prove everything. Bottom line, they will steal your money. Honestly, if someone files a class action against them for these overcharges I will be happy to join.