_THE_ place to purchase music gear Thanks to a dedicated sales team who knows me now and some of the best prices, I have no reason to shop anywhere besides Sweetwater. They help me make my choice and then back what they sell.

Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.

Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

Amazing customer service!! May of 2022 I bought a 14 channel powered mixer from Sweetwater. It was a great purchase and it has worked perfectly for me to mic my drum kit. However, earlier this month the left output just suddenly stopped working. I inspected cables but couldn't find the problem. So, I called my sales engineer (Ian Lemberg) to see what could be done. He hooked me up with an equipment technician who guided me in troubleshooting the problem. In the end, he said it was in the mixer and said since it was still under warranty they were going to FedEx a replacement right away. And...not to worry about sending the broke one back. In just a few days the new one arrived and I was back up and running!! Wow!! I just can't believe the level of customer service from Sweetwater. A special thumbs up goes to my sales engineer (Ian Lemberg) and the equipment technicians. All my music equipment needs will first go to Sweetwater!! Also, Sweetwater will assign a sales engineer to you on your first purchase. This sales engineer will follow up with you on your purchase and all other future purchases. These sales reps are very helpful! They will call and talk to you about the equipment you bought, help with questions you may have about other equipment needs and will get to know you personally and don't hesitate to to discuss anything about your musical journey or anything else. It's a completely unexpected feature from this company!!

An overall great experience. Great customer service, value, and products. I purchased an amp, among other items. Overall, a great experience.