I ordered by phone I ordered by phone. The salesperson listened to what I wanted. He was polite and had great phone etiquette. My purchase was shipped immediately and arrived in a well-packaged box. As always, Sweetwater never disappoints.

Amazing customer service!! May of 2022 I bought a 14 channel powered mixer from Sweetwater. It was a great purchase and it has worked perfectly for me to mic my drum kit. However, earlier this month the left output just suddenly stopped working. I inspected cables but couldn't find the problem. So, I called my sales engineer (Ian Lemberg) to see what could be done. He hooked me up with an equipment technician who guided me in troubleshooting the problem. In the end, he said it was in the mixer and said since it was still under warranty they were going to FedEx a replacement right away. And...not to worry about sending the broke one back. In just a few days the new one arrived and I was back up and running!! Wow!! I just can't believe the level of customer service from Sweetwater. A special thumbs up goes to my sales engineer (Ian Lemberg) and the equipment technicians. All my music equipment needs will first go to Sweetwater!! Also, Sweetwater will assign a sales engineer to you on your first purchase. This sales engineer will follow up with you on your purchase and all other future purchases. These sales reps are very helpful! They will call and talk to you about the equipment you bought, help with questions you may have about other equipment needs and will get to know you personally and don't hesitate to to discuss anything about your musical journey or anything else. It's a completely unexpected feature from this company!!

SweetWater Always goes the extra mile… SweetWater Always goes the extra mile to make sure you get what you want and need real quick so as you can use it. I am 65 yrs old and will not go anywhere else but SweetWater for advice and gear. Staff will go go overboard for you! Just call and anyone who answers is the right one to talk to!

Sweetwater - Joel McCann Joel McCann, from Sweetwater, was awesome with going over my questions with the product, then keeping me informed throughout the purchase of my new gear until I received it exactly when they said it would arrive. Then Joel followed up a few days later making sure my new gear was working well, and meeting my expectations. Great job!!

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.