Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.

I have never left a bad review for a… I have never left a bad review for a company, I understand things happen…but after this experience I feel the need to warn other customers. Sweetwater does not allow reviews on for certain sites a reason. Super friendly customer service, until there is an issue. Ordered a very high end saxophone on a Monday afternoon and explained it was needed urgently for a recording on Friday, and was promised it would ship right away and be delivered by Wed, received receipt thought I was good to go. I was then notified there was an issue with credit card number which I remedied at 9 am on Tuesday and was assured that it would still ship out that day for delivery on Wed and was promised I would receive a shipping confirmation soon. I didn’t receive notification, so I called again Wed morning and spoke to a manager and was told again there was an issue with credit card in their system (even though I could see and verify on my end that the payment was accepted and charged to my cc). At this point I should have cancelled the transaction and gone somewhere else, but I was promised it would be shipped priority and get to me by Thursday morning. All day Wed I looked for shipping confirmation and called back at 4:30 and spoke to Chandler (a client issue specialist) who was polite, yet not helpful and very condescending. I explained the urgency and asked if I could speak to her manager and she said “no, they left for the day”. I asked if she could contact shipping and see what the delay was and she told me “no, it would disrupt them and further delay the process and that it was a high end product, they don’t just throw it in a box and ship it”. I told her I didn’t trust that it would be shipped and she said to let her know if I wanted to cancel order. I asked why I haven’t received a notice that a shipping label was created yet, she couldn’t say why, stating her involvement in this only started at noon today so it wasn’t her issue - she was not helpful at all and in my opinion made this situation worse. As of now, fedex label was created at 7:47 pm on Wed night and still hasn’t been picked up by fed ex. I am beyond frustrated with this company and wish I would have never trusted them to handle such an important and expensive purchase.

Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

An overall great experience. Great customer service, value, and products. I purchased an amp, among other items. Overall, a great experience.

SweetWater Always goes the extra mile… SweetWater Always goes the extra mile to make sure you get what you want and need real quick so as you can use it. I am 65 yrs old and will not go anywhere else but SweetWater for advice and gear. Staff will go go overboard for you! Just call and anyone who answers is the right one to talk to!