Superior service to competitors I recently ordered something small from my sales person but received the same service and follow up I got on larger purchases. I buy with confidence from SW

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.

Great customer service reps I had a bit of a mishap with an order that got hit with a ~30% customs fee importing a set of speakers from sweetwater Into Canada. I ended up having to refuse the packaged due to the exceedingly high duty. At first I had though this was a total loss, but after reaching out to sweetwater i have nothing but good things to say about their customer service team. If you live in Canada, inquire about customs fees prior to ordering but rest assured their customer service is top notch.

A wholeheartedly disappointing service I’ll admit I could have been a better customer in this situation but I’m just so disgusted by the lack of manners / professionalism from Sean at Sweetwater. Tried ordering something while in the US. They sent an unclear email asking me to agree to their terms like 5 paragraphs into the email. I didn’t see it and they didn’t follow up so I checked in 2 weeks later to be told they hadn’t accepted the order as I hadn’t responded. I then responded and they took another week to charge my card which didn’t go through. By then I had to leave the US and they then cancelled the order as I took 11 days to respond to their declined payment email. All of this was fine but the email I got in response was the rudest I’ve experienced dealing with a service / sales agent. How do you expect to be a sales agent when you talk to customers this way. As someone who works in service I know how important it is to be understanding of the customer and the agent both but in this case I’m just so put off by this. I would feel ashamed to send a customer a response like this.

_THE_ place to purchase music gear Thanks to a dedicated sales team who knows me now and some of the best prices, I have no reason to shop anywhere besides Sweetwater. They help me make my choice and then back what they sell.