Amazing customer service!! May of 2022 I bought a 14 channel powered mixer from Sweetwater. It was a great purchase and it has worked perfectly for me to mic my drum kit. However, earlier this month the left output just suddenly stopped working. I inspected cables but couldn't find the problem. So, I called my sales engineer (Ian Lemberg) to see what could be done. He hooked me up with an equipment technician who guided me in troubleshooting the problem. In the end, he said it was in the mixer and said since it was still under warranty they were going to FedEx a replacement right away. And...not to worry about sending the broke one back. In just a few days the new one arrived and I was back up and running!! Wow!! I just can't believe the level of customer service from Sweetwater. A special thumbs up goes to my sales engineer (Ian Lemberg) and the equipment technicians. All my music equipment needs will first go to Sweetwater!! Also, Sweetwater will assign a sales engineer to you on your first purchase. This sales engineer will follow up with you on your purchase and all other future purchases. These sales reps are very helpful! They will call and talk to you about the equipment you bought, help with questions you may have about other equipment needs and will get to know you personally and don't hesitate to to discuss anything about your musical journey or anything else. It's a completely unexpected feature from this company!!

Superior service to competitors I recently ordered something small from my sales person but received the same service and follow up I got on larger purchases. I buy with confidence from SW

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.

PEDAL DOWN, SWEETWATER RESCUE I had a Headrush pedal that malfunctioned. I contacted Sweetwater after contacting Headrush. I still have not gotten a single reply from Headrush (been almost 3 months now). Joshua Bortner of Sweetwater's support team took care of me and got me up and running in my studio again within days. You can't get better service than at Sweetwater....... Bruce Brewer

I have been dealing with Sweetwater for over ten years! I have been dealing with Sweetwater for over ten years and I am always extra pleased with everything purchased from them. The quality of my small amplifiers and microphones to the stands for my music - the help over the phone and follow-ups - and the candy! Thank you so much!