Regular string order Regular string order. Sweetwater’s prices are competitive, but where they stand out is on customer service. Even on something as minimal as guitar strings, I get follow-up calls when they ship, and again after delivery to make sure everything’s cool. Nobody else does that. So even if the price is a dollar or two higher (usually not), it’s worth it for the support. Never regretted buying from them.

Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

Ian Haas = a great experience I've purchased my last two guitars from Ian Haas, with one more in the pipeline. I also just purchased a Boss Katana amp. Ian makes the process enjoyable and fun, more like chatting with a friend rather than a salesperson. I'm not a high volume buyer, but Ian and Sweetwater have my loyalty. I can't imagine shopping anywhere else.

A wholeheartedly disappointing service I’ll admit I could have been a better customer in this situation but I’m just so disgusted by the lack of manners / professionalism from Sean at Sweetwater. Tried ordering something while in the US. They sent an unclear email asking me to agree to their terms like 5 paragraphs into the email. I didn’t see it and they didn’t follow up so I checked in 2 weeks later to be told they hadn’t accepted the order as I hadn’t responded. I then responded and they took another week to charge my card which didn’t go through. By then I had to leave the US and they then cancelled the order as I took 11 days to respond to their declined payment email. All of this was fine but the email I got in response was the rudest I’ve experienced dealing with a service / sales agent. How do you expect to be a sales agent when you talk to customers this way. As someone who works in service I know how important it is to be understanding of the customer and the agent both but in this case I’m just so put off by this. I would feel ashamed to send a customer a response like this.

Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.