Great company Great company! Only ordered a set of children’s rhythm sticks for about $3 and still received a call from company “thanking me for my order!” Who does that anymore. I have spread the word! Buy USA and Springwater co! Timely shipping and tracking.

Great customer service reps I had a bit of a mishap with an order that got hit with a ~30% customs fee importing a set of speakers from sweetwater Into Canada. I ended up having to refuse the packaged due to the exceedingly high duty. At first I had though this was a total loss, but after reaching out to sweetwater i have nothing but good things to say about their customer service team. If you live in Canada, inquire about customs fees prior to ordering but rest assured their customer service is top notch.

SweetWater Always goes the extra mile… SweetWater Always goes the extra mile to make sure you get what you want and need real quick so as you can use it. I am 65 yrs old and will not go anywhere else but SweetWater for advice and gear. Staff will go go overboard for you! Just call and anyone who answers is the right one to talk to!

Superior service to competitors I recently ordered something small from my sales person but received the same service and follow up I got on larger purchases. I buy with confidence from SW

Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.