I did not receive my order and… I did not receive my order and Sweetwater refilled my order, seemingly with a smile. I really appreciated that.

PEDAL DOWN, SWEETWATER RESCUE I had a Headrush pedal that malfunctioned. I contacted Sweetwater after contacting Headrush. I still have not gotten a single reply from Headrush (been almost 3 months now). Joshua Bortner of Sweetwater's support team took care of me and got me up and running in my studio again within days. You can't get better service than at Sweetwater....... Bruce Brewer

Regular string order Regular string order. Sweetwater’s prices are competitive, but where they stand out is on customer service. Even on something as minimal as guitar strings, I get follow-up calls when they ship, and again after delivery to make sure everything’s cool. Nobody else does that. So even if the price is a dollar or two higher (usually not), it’s worth it for the support. Never regretted buying from them.

Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.