Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

SweetWater Always goes the extra mile… SweetWater Always goes the extra mile to make sure you get what you want and need real quick so as you can use it. I am 65 yrs old and will not go anywhere else but SweetWater for advice and gear. Staff will go go overboard for you! Just call and anyone who answers is the right one to talk to!

Amazing customer service!! May of 2022 I bought a 14 channel powered mixer from Sweetwater. It was a great purchase and it has worked perfectly for me to mic my drum kit. However, earlier this month the left output just suddenly stopped working. I inspected cables but couldn't find the problem. So, I called my sales engineer (Ian Lemberg) to see what could be done. He hooked me up with an equipment technician who guided me in troubleshooting the problem. In the end, he said it was in the mixer and said since it was still under warranty they were going to FedEx a replacement right away. And...not to worry about sending the broke one back. In just a few days the new one arrived and I was back up and running!! Wow!! I just can't believe the level of customer service from Sweetwater. A special thumbs up goes to my sales engineer (Ian Lemberg) and the equipment technicians. All my music equipment needs will first go to Sweetwater!! Also, Sweetwater will assign a sales engineer to you on your first purchase. This sales engineer will follow up with you on your purchase and all other future purchases. These sales reps are very helpful! They will call and talk to you about the equipment you bought, help with questions you may have about other equipment needs and will get to know you personally and don't hesitate to to discuss anything about your musical journey or anything else. It's a completely unexpected feature from this company!!

Great customer service reps I had a bit of a mishap with an order that got hit with a ~30% customs fee importing a set of speakers from sweetwater Into Canada. I ended up having to refuse the packaged due to the exceedingly high duty. At first I had though this was a total loss, but after reaching out to sweetwater i have nothing but good things to say about their customer service team. If you live in Canada, inquire about customs fees prior to ordering but rest assured their customer service is top notch.

PEDAL DOWN, SWEETWATER RESCUE I had a Headrush pedal that malfunctioned. I contacted Sweetwater after contacting Headrush. I still have not gotten a single reply from Headrush (been almost 3 months now). Joshua Bortner of Sweetwater's support team took care of me and got me up and running in my studio again within days. You can't get better service than at Sweetwater....... Bruce Brewer