Am extremely happy with the guitar I… Am extremely happy with the guitar I received. Main reason I bought from Sweetwater is the 55 point inspection, unlike some other stores I could mention who just give you the unopened box, take your money, and you never hear from them again. Customer support is excellent and Candace is outstanding. I also just ordered a Boss pedal and have bought several other items from Sweetwater in the past for 2 reasons: They are usually in stock while unavailable in other stores, and FREE SHIPPING.

An overall great experience. Great customer service, value, and products. I purchased an amp, among other items. Overall, a great experience.

_THE_ place to purchase music gear Thanks to a dedicated sales team who knows me now and some of the best prices, I have no reason to shop anywhere besides Sweetwater. They help me make my choice and then back what they sell.

I did not receive my order and… I did not receive my order and Sweetwater refilled my order, seemingly with a smile. I really appreciated that.

I've been a customer for decades. Never again. I recently purchased an Empirical Labs EL-9 from Sweetwater. After very clearly specifying where I wanted this not-exactly-cheap unit shipped -- and despite having a shipping address on file I've been using for about 5 years -- somehow, SWS still sent this to the wrong place. I didn't find this out until the tracking info revealed the destination city. In a frantic effort to stop this from being delivered, I contacted my sales engineer -- no response. Then I reached out to SWS through the website's contact form. Here are the highlights from the response I finally got: "Sorry about the incorrect address. Probably the best way that you’d be able to get the package rerouted would be to contact FedEx about the order yourself," And if the delivery "occurs"... "The best course of action at [this] point would be to go to the address to recover the package if that’s possible." I finally CC'd this thread to the Director of Customer Experience, at which point SWS finally took the initiative to fix this and re-ship it. Never heard a peep after this point. I'm done here -- Sweetwater has lost a customer. P.S., I attempted to leave this on their own site, but they seem to filter negative reviews from product profiles. Explains a few things... P.P.S., I guess they now ignore negative reviews elsewhere as well.