I ordered by phone I ordered by phone. The salesperson listened to what I wanted. He was polite and had great phone etiquette. My purchase was shipped immediately and arrived in a well-packaged box. As always, Sweetwater never disappoints.

I did not receive my order and… I did not receive my order and Sweetwater refilled my order, seemingly with a smile. I really appreciated that.

An overall great experience. Great customer service, value, and products. I purchased an amp, among other items. Overall, a great experience.

Great customer service reps I had a bit of a mishap with an order that got hit with a ~30% customs fee importing a set of speakers from sweetwater Into Canada. I ended up having to refuse the packaged due to the exceedingly high duty. At first I had though this was a total loss, but after reaching out to sweetwater i have nothing but good things to say about their customer service team. If you live in Canada, inquire about customs fees prior to ordering but rest assured their customer service is top notch.

A wholeheartedly disappointing service I’ll admit I could have been a better customer in this situation but I’m just so disgusted by the lack of manners / professionalism from Sean at Sweetwater. Tried ordering something while in the US. They sent an unclear email asking me to agree to their terms like 5 paragraphs into the email. I didn’t see it and they didn’t follow up so I checked in 2 weeks later to be told they hadn’t accepted the order as I hadn’t responded. I then responded and they took another week to charge my card which didn’t go through. By then I had to leave the US and they then cancelled the order as I took 11 days to respond to their declined payment email. All of this was fine but the email I got in response was the rudest I’ve experienced dealing with a service / sales agent. How do you expect to be a sales agent when you talk to customers this way. As someone who works in service I know how important it is to be understanding of the customer and the agent both but in this case I’m just so put off by this. I would feel ashamed to send a customer a response like this.