Always pleased with this company I am 71 with arthritis and do not play very much and therefore do not order many things. The things that I do order are always shipped very promptly and their prices are about the same as any other REPUTABLE company. Their sale prices are always good. I have never had a problem with any purchase and am not aware of how their customer service is. It would be nice if they would include a receipt with the order.

Great customer service reps I had a bit of a mishap with an order that got hit with a ~30% customs fee importing a set of speakers from sweetwater Into Canada. I ended up having to refuse the packaged due to the exceedingly high duty. At first I had though this was a total loss, but after reaching out to sweetwater i have nothing but good things to say about their customer service team. If you live in Canada, inquire about customs fees prior to ordering but rest assured their customer service is top notch.

Regular string order Regular string order. Sweetwater’s prices are competitive, but where they stand out is on customer service. Even on something as minimal as guitar strings, I get follow-up calls when they ship, and again after delivery to make sure everything’s cool. Nobody else does that. So even if the price is a dollar or two higher (usually not), it’s worth it for the support. Never regretted buying from them.

PEDAL DOWN, SWEETWATER RESCUE I had a Headrush pedal that malfunctioned. I contacted Sweetwater after contacting Headrush. I still have not gotten a single reply from Headrush (been almost 3 months now). Joshua Bortner of Sweetwater's support team took care of me and got me up and running in my studio again within days. You can't get better service than at Sweetwater....... Bruce Brewer

Sweetwater - Joel McCann Joel McCann, from Sweetwater, was awesome with going over my questions with the product, then keeping me informed throughout the purchase of my new gear until I received it exactly when they said it would arrive. Then Joel followed up a few days later making sure my new gear was working well, and meeting my expectations. Great job!!