I have never left a bad review for a… I have never left a bad review for a company, I understand things happen…but after this experience I feel the need to warn other customers. Sweetwater does not allow reviews on for certain sites a reason. Super friendly customer service, until there is an issue. Ordered a very high end saxophone on a Monday afternoon and explained it was needed urgently for a recording on Friday, and was promised it would ship right away and be delivered by Wed, received receipt thought I was good to go. I was then notified there was an issue with credit card number which I remedied at 9 am on Tuesday and was assured that it would still ship out that day for delivery on Wed and was promised I would receive a shipping confirmation soon. I didn’t receive notification, so I called again Wed morning and spoke to a manager and was told again there was an issue with credit card in their system (even though I could see and verify on my end that the payment was accepted and charged to my cc). At this point I should have cancelled the transaction and gone somewhere else, but I was promised it would be shipped priority and get to me by Thursday morning. All day Wed I looked for shipping confirmation and called back at 4:30 and spoke to Chandler (a client issue specialist) who was polite, yet not helpful and very condescending. I explained the urgency and asked if I could speak to her manager and she said “no, they left for the day”. I asked if she could contact shipping and see what the delay was and she told me “no, it would disrupt them and further delay the process and that it was a high end product, they don’t just throw it in a box and ship it”. I told her I didn’t trust that it would be shipped and she said to let her know if I wanted to cancel order. I asked why I haven’t received a notice that a shipping label was created yet, she couldn’t say why, stating her involvement in this only started at noon today so it wasn’t her issue - she was not helpful at all and in my opinion made this situation worse. As of now, fedex label was created at 7:47 pm on Wed night and still hasn’t been picked up by fed ex. I am beyond frustrated with this company and wish I would have never trusted them to handle such an important and expensive purchase.

I ordered by phone I ordered by phone. The salesperson listened to what I wanted. He was polite and had great phone etiquette. My purchase was shipped immediately and arrived in a well-packaged box. As always, Sweetwater never disappoints.

_THE_ place to purchase music gear Thanks to a dedicated sales team who knows me now and some of the best prices, I have no reason to shop anywhere besides Sweetwater. They help me make my choice and then back what they sell.

Always a great experience! I always have a great experience with Sweetwater. Their selection is amazing, and I always appreciate the plethora of videos they have about each item. I love having a real person to talk with, and I love even more that that person stays consistent over time, so I can get to know them and they can get to know me. Having that history makes future questions and purchases so much easier.

An overall great experience. Great customer service, value, and products. I purchased an amp, among other items. Overall, a great experience.