They've gone so downhill They've gone so downhill. Processing times are slow and there is NO CUSTOMER SUPPORT AT ALL ANYMORE! NONE! if there is an issue with your release, you must contact them, however just no response. Their customer service was always bad, but for more important cases you would still get responses. Now it's non existent, no matter what issue you have

0 Communication for 5 weeks before… 0 Communication for 5 weeks before release. Release meant to be next week and songs are locked on Sounddrop platform. Have emailed each week to customer service with no reply. Artist page on spotify not appearing so can't pitch tracks. Severely dissapointed and don't know how to take down

Soundrop's affordable cover licenses has been a life saver! I have been using Soundrop since July 2023 and have only had positive experiences with them. I am a small video game cover musician and Soundrop's price for cover song licensing is incredible and is the reason I'm able to get my songs up on music streaming services due to my low income. They have always been upfront about video game songs I'm not able to upload due to licensing issues (Such as music not being release in the US etc.) meaning I'd need a custom license and go else where, but for the songs I'm able to upload and release, there have never been any issues. When I have had metadata issues with song releases such as cover art, title or spelling mistakes, they have always been quick to update and release the music in a timely manner. Towards the end of last year, I was under a different artist name on streaming services and decided to takedown my music and rebrand due to concerns of my artist name potentially causing issues with a game company. The take downs of all my songs were all successful and done very quickly. I understand the customer service isn't the best at all at the moment, so I really hope this improves in the future to help Soundrop gain more positive reviews and experiences for future costumers. That would be my only feedback for Soundrop.

It's just way too wonky It's just way too wonky, releases won't get out on time and they lie about you being able to change release dates manually, pretty much it locks the release for the entire process. Support is useless. Its cheap and good for covers, but it's way too frustrating to try to use for regular releases.

Stay away at all cost They literally talk over half a year to take down music (maybe even longer as it is still not gone from every platform). The customer service is the worst I have ever experienced. They will assure you that stuff is done in 2-3 days and then it takes several months without any information. How about you stop lying to me and just give me a realistic estimate? well they basically stole my music as it is impossible to remove it now. I should never have left distrokid and I will return to them now. At least they have a working platform.