Damian Green: Best Agent Damian Green was extremely helpful in advising on what to fill up on the forms and alleviated a lot of the anxiety about tax filing. He was very polite, kind and understanding. He should be a role model for all agents.

International students International students, like myself, generally do not know how to file their US tax returns. They educated me on tax works and on how tax returns should be filed.

Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

Few key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.

Best customer experience in my life Damian Green, who is one of your agents, has been OUTSTANDING. This is the BEST customer experience and customer support I have got in a company/website IN MY ENTIRE LIFE. Its just 51min away from the deadline of April 15th, yes, its 11:09pm 4/15 now and I am an international female student at Stanford. I cannot imagine what I would have happened to me without his support. He was patient, competent and super effective and efficient! No buzzwords, no over-politically correct customer-supportsy wording. He was everything you need as a customer, and more!