Helping Agents have been Great! I think the opportunity to talk with an agent even before paying anything, to clarify tax related things, was really useful. The forms were well-constructed, and I felt I go through the steps relatively easily.

Gold Standard of Customer Service Gold Standard of Customer Service: Mr. Sasho Stanchev I had pending issues and several unanswered questions regarding filing my taxes for years. These issues were a tad bit specific and required special attention. But when I came across Mr. Sasho Stanchev, he patiently handled my cases and addressed all of my concerns. In the end, he was able to provide suitable solutions to all of my problems. And for that he deserves a special mention here. I hope all other customer service agents will be like Mr. Sasho Stanchev.

Tax refunds Very nice having contact with Megan, who helped me making sure everything was all set for my tax refund application.

Guidelines not user friendly and missing info and steps I found that the guidelines were not instructive as there were many missing steps. Also the instructions are written up by IT specialists rather than from a user perspective. There is a lot of jargon that international students are not familiar with. The instructions didnt always to correlate with what I found on the screen. It turned out to be a nightmare. I had to reach out daily to IIE for help. The online bot was basically useless and unable to answer any of my questions. Each time I though I was done, I found that I wasnt. Something was missing, or I had to wait for an ITIN number or something and something…the nightmare wasnt ending. I am curious to find out the percentage of students who are actually successful in completing this process.

2nd time with Sprintax, 100% recommend! 2nd time processing my J-1 taxes and their service never failed me (got my last year’s refund already, now waiting for this year). Even their post-payment is amazing! Valentin helped me with all my questions and answered them in detail. Five-star service! This might be my last filing with them since I left USA already but 100% would recommend their services to any J-1 interns like me who want to file smoothly AND maximize their tax refund!