Arahmaiani Feisal
IDThat we can always ask for help easily if there is a problem This is my first experience - so everything is new for me. Then I have to learn how to do it. But it is not difficult because if there is a problem or something that I don't understand, I can always contact the officer. And always get the quick response!
Chell A
PH2nd time with Sprintax, 100% recommend! 2nd time processing my J-1 taxes and their service never failed me (got my last year’s refund already, now waiting for this year). Even their post-payment is amazing! Valentin helped me with all my questions and answered them in detail. Five-star service! This might be my last filing with them since I left USA already but 100% would recommend their services to any J-1 interns like me who want to file smoothly AND maximize their tax refund!
Sheikh Ahmad Shah
GBHelping Agents have been Great! I think the opportunity to talk with an agent even before paying anything, to clarify tax related things, was really useful. The forms were well-constructed, and I felt I go through the steps relatively easily.
CCN
GBFew key improvements needed With a few improvements, Sprintax could make it's user experience much better: 1. State Tax takes a while to be generated but you don't know until you download it and open the PDF - you should give users a head's up or directly say it's not available. This makes UX not smooth. 2. W2 PDFS are ALWAYS 2 pages because the back is saved as an additional page. We should be able to submit as is 3. Give print ready downloads. Having to select only a few pages to print when is not a smooth user experience when you don't have a printer. Your business focuses on international students who usually won't have one... 4. Document upload scanning leaves a little to be desired. the wrong fields get populated. This is much better on Turbotax.
Razeel Hassan
GBDAMIAN GREEN DAMIAN GREEN HAVE VERY GOOD KNOWLEDGE ABOUT HOW THE TAX WORKS. I WISH THE COMPANY HAS MORE PEOPLE LIKE HIM TO HELP THE CUSTOMERS. HE IS HIGHLY KNOWLEDGBLE AND CAN ANSWER ANY QUESTION AND HELP US WHENEVER THE SITUATION IS COMPLICATED. HAT OFF SIR