Easy to use Easy to use; I never thought I needed help to finish my own tax return. This was my first and a long way from my last! E-file is a great "Taxes for Dummies" guide that beginners can use to understand the whole process.

Preparation is key. Quick, easy, and free! The navigation of the site is easy considering how many documents are listed. Tip: have all documentation ready beforehand. It will make the process quicker and simpler. I have used E-file for two years now and I don't have any issues filing my taxes. Also, I use the option that is free because I don't have a lot of documents when filling federal taxes.

Very easy and fast service Very easy and fast service; however, my impression when I signed on was it was free to file but I ended up paying around $92 to file federal and state so I was confused at the cost. I guess I would rather pay for a good service than risk filing them with a truly free, but bad service.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.

Very easy to understand and complete it… Very easy to understand and complete it only took minutes