Long Time User I have used it for several years to file my taxes for free. I have had a good experience using it so far.

Classic bait-and-switch Classic bait-and-switch. Tried to do my taxes with 3 W-2s, no deductions/credits/etc. Tried to force a "Deluxe" upgrade before it would let me print or file, with absolutely ZERO warning before the very last step prior to filing, meaning you can either pay them or you've wasted your entire effort. Absolutely no reason/description given of what exactly was requiring the upgrade, just a vague "one of the services you have selected does not qualify for the free option". I will literally do my taxes on paper and send them in the mail before I pay you. Get absolutely bent, e-file.

I spent hours going down rabbit trails I spent hours going down rabbit trails. Free cost quoted was 27 dollars. First attempt rejected by IRS. E-file said no worry correct at no additional cost. Finally got it accepted. But can not print a copy of return. Checked my credit card and noticed two separate charges, one for 27 and one for 40 dollars. Terrible experience won't be back, they sucker you in with false promises.

Easy to use Easy to use; I never thought I needed help to finish my own tax return. This was my first and a long way from my last! E-file is a great "Taxes for Dummies" guide that beginners can use to understand the whole process.

Excellent Place to File your taxes with support. We very much liked the straightforward method of E-File and we had a great response anytime we needed to call in with a question. We were particularly impressed with E-File.com Support #01180-3493: this individual took the time to review our return and clarify what looked like any error in it and write a statement unless any confusion would occur to help us feel at ease. Our overall impression of E-File is that it is an excellent online place to file your taxes!