Taxes were rejected, poor follow up My husband and I owed taxes for the first time this past year so wanted to have a professional complete our taxes to ensure they were correct. The money owed was confirmed and it was vaguely explained why we owed, we paid for the piece of mind that the taxes were correct. We setup payment and it was accepted by the IRS. We then received notification from R&G that our taxes were rejected, without clear directions on any action we should take or what they would do to correct. I had to follow up a couple of times, googling for contacts. I received a response from a generic ‘do not reply’ email that they were resubmitting. We are still waiting, not sure to expect a confirmation or any further correspondences from R&G. We chose them because of the positive reviews but were disappointed by our experience. It seems they do well overall, just hope they don’t make any mistakes because they already have your money and apparently have no interest in clearly communicating or following up.

Unvalued 17yr client After being a 17 yr client I found out that I am not valued. To extort a $95 filing fee increase is unconscionable. To do it under the guise that it's the clients fault because they have been under charged every year is absurd. To not forewarn clients PRIOR to scheduling an appointment that your company has out of the blue decided to adhere to Industry Standards is poor business practice. You wait for a client to walk in, submit all the documents and then hand them the Industry Standard line and then it's too late, the client feels cornered. Pay up or walk out without your taxes being filed. To add insult to injury General Manager Louis Arena chose to ignore our Tax Preparer for over 45 min which left us sitting in the office. What should have been a 1hr appt at most turned into over 2hrs. Calling customer service was of no help as well. They too refused to listen to reason and again quoted the you have underpaid!, we are moving to Industry Standards; which in the face of all that happened means nothing to a 17yr client that is being preyed upon.

NEVER USE R&G BRENNER UNLESS YOU'D LIKE TO GET SCAMMED. For SEVEN YEARS this accounting firm dragged its feet, obfuscated its efforts, and just plain gave me the longest runaround I've ever been a party to in my entire life. I used them to file my personal taxes in 2016, provided all the accompanying documents, and they omitted a crucial 1099 that resulted in a "substantial tax understatement penalty" that accrued interest until it totaled a penalty of $2,268. I emailed back and forth with Jerry Collett, a Senior Tax Preparer, with proof that he omitted what I provided him for YEARS until he finally ghosted me and I had to reach out to customer service only to be told they had a three-year warranty limit. I get it now, Jerry's job was to slow play me until I became ineligible even though it WAS THEIR ERROR. I had to pay the penalty they caused out of my own pocket. NEVER USE R&G BRENNER UNLESS YOU'D LIKE TO GET SCAMMED.

I have been using R & G Brenner for… I have been using R & G Brenner for nearly 15 years now and brought my husband in when we met...I have brought several people to R & G Brenner because they are thorough, professional, courteous, and I have never had a bad experience. Jim Powers has been our guy for years and he makes us feel like part of the family. I would easily recommend them for anyone's tax needs. Thank you Nicole Wills Sires

R G Brenner have prepared my taxes for… R G Brenner have prepared my taxes for over 20 years and I have nothing but praise for this organization that is beyond comparison. The staff and my personal tax attorney, Jerry Collett, always take the time to examine what my best options are in the most professional and timely manner. Jerry is incredible knowledgeable, objective and personal, and he always gets back to me with any questions I might have no matter how busy he is. Thank you R G Brenner for always being there for me. With much gratitude, Nilas Martins