Refusing to follow their policies or communicate with me Company has refused to follow their cancelation/refund policy or communicate with me. FULL DETAILS: 4/3/23 – Started a request to have my taxes completed with Taxfyle; Was charged $90 (portion of the total fee with remainder to be charged upon completion of tax return). Was assigned to an accountant. 4/5/23 – Received a message saying that the original accountant would not be completing my taxes. Was assigned to a new accountant. 4/8/23 at 10:36am – Had not received tax return or any updates. Canceled the project and requested a refund in accordance with refund policy for jobs in progress. Taxfyle’s refund policy states, “If you request a cancelation after your pro has picked up your engagement, communicated with you, and begun reviewing your documents (i.e. you and your pro are fully engaged in the discussion of your return), then a cancelation fee of 35% of your quote will apply.” Notably, the entirety of my communication up to this point with the accountant was me sending a message asking if he had any questions and a response from him stating, “Hi David. No questions yet!” on 4/7/23. 4/8/23 at 12:15pm – About two hours after I requested cancelation and refund according to refund policy, I received a notice that the status of my tax return had been changed to “closed” and that my taxes were completed. Taxfyle then charged me the additional $79.98 as though they had completed the return. Just to be clear, no tax return was ever provided. They just marked it "completed" quickly and charged the remainder of the fee as though they had finished the job. I sent an email to Taxfyle asking for clarification and requesting the refund minus the 35% cancelation fee. Since my communications through the Taxfyle portal and by email on 4/8/23, I have emailed them two more times asking about the refund minus the 35% cancelation fee. I have received no response. Altogether, TaxFyle has charged me $169.98 and refused to honor their cancelation policy or communicate with me about it.

This company is terrible to work for This company is terrible to work for. Great concept, but you will waste hours of your time trying to pick up a job and still not get one. They supposedly did something wonderful, but quite literally made it worse. Now you can express interest in a job along with god only knows how many other people and still not get one. I've completed all my prior jobs on time and with good feedback. However in an entire tax season, I was only able to pick up 8 tax returns. Now this year, I've "expressed interest" on at least a dozen and haven't received a single one. Don't waste your time with this company. Find a company that will value you and actually pay you for your time.

I used Taxfyle last year and liked… I used Taxfyle last year and liked them, even if the pro wasn’t amazing (just ok). This year they seemed to be pressuring my pro to finish my taxes by some arbitrary deadline, well before the tax deadline. It’s caused me so much stress that I should have just done my taxes myself. The pro was fine again it was just this pressure from his boss.

I cannot say enough positive things… I cannot say enough positive things about my experience with Taxfyle over the past two years. This incredible CPA matching service has made tax season a breeze for me, both for my W-2 returns and my small business filings. With over 200 CPA firms and 100,000 users trusting Taxfyle, I knew I was in good hands, and they certainly did not disappoint! What truly sets Taxfyle apart is the speed at which they connect you to a highly skilled tax professional. In both years, I was matched with different CPAs, and both were nothing short of fantastic. They were Enrolled Agents who not only possessed extensive knowledge but also had excellent communication skills. I felt like I was in a partnership rather than just a client. One of the aspects that immediately impressed me was the user-friendly platform. Uploading my sensitive financial documents was as easy as pie, and I could label them securely for peace of mind. Taxfyle clearly understands the importance of safeguarding financial data. Speaking of efficiency, Taxfyle's turnaround time was impressive. Although I didn't opt for the rush service, my returns were completed within just 4-5 days on both occasions. Knowing that there was an even quicker option with a 24-48 hour turnaround was reassuring, although I never needed it. What truly stood out was the level of service and expertise I received. I had several questions along the way, and each time, I was provided with intelligent and informative answers. My CPAs went above and beyond to ensure I not only filed my taxes accurately but also set up a plan for next year's return to maximize my savings. They genuinely cared about my financial well-being. Pricing can be a concern when dealing with tax professionals, but with Taxfyle, I found their pricing to be fair and transparent. There were no hidden fees or surprises, and I felt confident in what I was paying for. Should you ever have any questions or concerns, their customer support team is top-notch. Any inquiries I had were resolved quickly and effectively, adding to the overall positive experience. In conclusion, Taxfyle has made the daunting task of tax filing not just manageable but surprisingly enjoyable. Their ability to provide the services of a licensed professional at an affordable price is truly commendable. I am grateful to have found Taxfyle, and I wholeheartedly recommend them to anyone seeking a seamless and satisfying tax filing experience. Thank you, Taxfyle, for making my tax journey stress-free and rewarding!

I've been using this company for the… I've been using this company for the past couple years and each time their team has handled my books professionally. I have no complaints and will continue to use their services in the future.