Started off bad but, finally got settled It took us a lot longer than it should have to get our tax situation resolved. When we first contacted Tax Shield they out sourced our case to an independent attorney. Mr. Morales was the attorney and we could never get in touch with him and he never answered our emails. He would tell us one thing and it would never happen. Finally Tax Shield took us back from that attorney after about 2 years which nothing was accomplished at that point. I was so angry and the IRS had already kept two of our income tax return. So I complained about it and I finally got someone with Tax Shield and got things going but, we had to start from scratch but that really sucked because my husband was now making a lot more money and it made a difference with our situation. We had to pay a lot more than we should have. The person(s) that helped me with the hardship and helped me with the offer in compromise with the IRS was awesome. It took several months but we got it settled and paid off. I couldn't remember their names but, they were very good! Thank you!!

Professional and Fantastic Tax Services US Tax Shield is professional, courteous and timely. I used them due to some issues with previous filings. They sorted all of that for me and have been my Tax preparer's since. The staff is energetic, communicative and efficient. I wouldn't use anyone else. I wish I'd known about them years ago. Thanks to the team!

DO NOT USE THIS FIRM DO NOT USE THIS FIRM. For three years they have failed to perform for me and have only caused me to incur more tax penalties and interest. They negotiated nothing on my behalf, failed to stay in contact with me, and ignored my demands for an accounting. Basically I have been abandoned. My repeated emailed requests for a fee refund and accounting have been met with replies that they are being looked into. Zero follow up on the promise. Their failure to communicate directly with me and abandonment of my case is contrary to clear California Bar standards. They did not review questionable tax returns prepared by H&R Block I sent from the onset and to date are clueless as to my needs. The only interest and urgency they displayed was in squeezing me for a $13,000 fee. Though I demanded a refund and accounting of their time and fees 5 months ago, and repeated the demand twice more, to date the reply has been that they will get back to me. Crickets. As I write this review I am still waiting for them to get back to me in reply to my last email. CAVEAT EMPTOR (buyer beware)

Excellent service When I first called US Tax Shield my checks were on the verge of garnishment, and that action was halted because of the service of this company. Teri Turner literary gave me my life back. I had owed over 50,000,00 literally and she was able to settle on my behalf for both the state and the IRS.Teri Turner is a true professional and definitely knows her stuff . I would definitely recommend US Tax Shield and Teri Turner.

Didn't help..... But it's Fixable... After receiving a large back pay of disability (that the disability lawyer kept the lion's share) without tax withholding. The USTS sales person assured us that they did take clients unless they could reduce your tax bill. After several thousands of dollars to USTS and several months later they call us to tell us they will arrange payments for the full amount owed... OK... Now with all that said... I can honestly say I was not happy with the service in the extreme... But that's not the end of the story. There customer service person called and worked with me through my issues. They listened and are going to adjust the US Tax Shield bill to make up for the under-par tax relief... Plus they informed me that they would strongly consider adding a review up front in the process then after USTS is up to speed they would suggest a better course of action... I explained that I would be more than willing to pay for a review so USTS can be definitive about their offering. Update - USTS is refunding $1700 because they felt they didn't provide enough of a savings... So, they refunding some money to make everything more equitable.