I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

Pick a different one I've been using Taxact yearly for quite awhile. Going to switch next year even though that's quite a hassle. The price isn't worth the never ever updated product. Taxact is NOT intuitive at all. Everything is complicated and unhelpful. The program is outdated and expensive for the lack of updates. It's no longer the cheap alternative to expensive tax programs. Avoid it.

I have been using them for years I have been using them for years. But the fees are getting out of control. And I'm not paying any more. I'm going to try another tax prep next year.

Not much help beyond printing the return I'm amazed that there is no information for where to send your paper tax return for Federal or state. Apparently in September you can't e-file and you have to mail it in. Come on Tax Act, don't make us hunt all over for a mailing address. This is sloppy programming.

Absolute SCAM!! Absolute SCAM!!! Please be warned, it all looks good then you pay, thinking you are set. After you pay is when they completely fail you. They take you money then screw you.