Deceptive trade practice Deceptive trade practice. False advertising. For a simple W2 and 1099-INT, they started my return for free and later imposed use of a higher software version and tried to milk $110 for a simple W2 and 1099-INT. Please stop cheating public like this

I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

I PAID $40 FOR NOTHING What a horrible company. I filed a 2023 return for my teenage daughter. Taxact convinced me I needed to pay $40 to e-file. It sounded easy enough. After they took my money, they told me the return wasn't eligible for e-file. I called customer support but they denied my refund request. I paid $40 for NOTHING. Stay away from these guys.

I have used TaxAct for 6 years - its good I have used TaxAct for 6 years to file our S-Corp returns, and the occasional extension. To go through all the prompts takes time, but in the end, everything was perfect and filed immediately. My son used TurboTax Deluxe for a multiple state tax return, and only one state filed. He just heard from NY and they want him to pay $4K for 2016 (5 years later!)- and 1/2 of that amount is penalties and interest. Now, I know he should have checked to be sure everything went through and the payment actually was taken from his bank account in 2017 when he filed - However . . . I will say that TaxAct has never gotten it wrong for us.

TaxAct does not e-file for free, despite being an IRS free file partner TaxAct is listed under the IRS trusted partners for free E-filing of your tax return. I fulfilled the criteria for free filing but they still tried to charge me $50 to file the foreign income tax exclusion form, which means it is not a free file program. It is also impossible to delete your account without contacting the company, which is difficult when you are living abroad. Please avoid TaxAct if you are trying to use the IRS free file offer.