I used this awful company for trust… I used this awful company for trust account. I had one question and was told that I would have to pay to get help. When I talked to a person on the phone they said they had no idea, and no one would know the answer. When I tried to get my money back they would not refund it because I had already printed it out. I explained that it was trash, that they could not answer the question when they claim that they assist with trusts and then no one knew the answer. Be careful with this company. When I called HR Block the advisor told me that they have had many customers go to them because the software interface was junk, and I have to agree. I do my personal taxes on freetaxusa and it is quick and easy and free.

I have been using them for years I have been using them for years. But the fees are getting out of control. And I'm not paying any more. I'm going to try another tax prep next year.

"Deluxe" or we don't help you "Pay us for the Deluxe service or else we provide a service less than bare minimum." Terrible greed.

This company is completely unethical This company is completely unethical. They scammed me this year with a bogus “coupon” that ended up costing me twice as much as the basic service would have cost. To revert to regular pricing though, I would have had to go back and start the return from scratch. There’s also another “small print” scam waiting for unwary purchasers. They give you what looks like an option to pay for the tax prep out of your refund. But, that actually means you’re applying for a refund anticipation loan, so you’ll end up paying fees and interest on top of their fees. Stay far, far away from this company.

Not much help beyond printing the return I'm amazed that there is no information for where to send your paper tax return for Federal or state. Apparently in September you can't e-file and you have to mail it in. Come on Tax Act, don't make us hunt all over for a mailing address. This is sloppy programming.