I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

Deceptive trade practice Deceptive trade practice. False advertising. For a simple W2 and 1099-INT, they started my return for free and later imposed use of a higher software version and tried to milk $110 for a simple W2 and 1099-INT. Please stop cheating public like this

be careful with this company I complete my 2023 return and they tell you on the site that I have to pay for e-file after a paid when I send the file it was rejected and I have to do it again to correct my AGI from last year. In the website they inform me that I have to pay again but that my credit card will not be charge twice. Well it ended that they charge my card three times and I have to call the bank to dispute the transactions so be careful they do charge you again if you have to resend the income tax. They lie showing that they will not charge you twice, they do I have proof.

Not much help beyond printing the return I'm amazed that there is no information for where to send your paper tax return for Federal or state. Apparently in September you can't e-file and you have to mail it in. Come on Tax Act, don't make us hunt all over for a mailing address. This is sloppy programming.

Like any tax prep software they leave the gotcha at the end I started out using their free file option. Only once I completed everything and got to the end did it say I didn't qualify. Instead it could have told me certain deductions/credits I was filling out AT THAT TIME would make me not eligible. Waste of time and money.