I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

I PAID $40 FOR NOTHING What a horrible company. I filed a 2023 return for my teenage daughter. Taxact convinced me I needed to pay $40 to e-file. It sounded easy enough. After they took my money, they told me the return wasn't eligible for e-file. I called customer support but they denied my refund request. I paid $40 for NOTHING. Stay away from these guys.

Not much help beyond printing the return I'm amazed that there is no information for where to send your paper tax return for Federal or state. Apparently in September you can't e-file and you have to mail it in. Come on Tax Act, don't make us hunt all over for a mailing address. This is sloppy programming.

Like any tax prep software they leave the gotcha at the end I started out using their free file option. Only once I completed everything and got to the end did it say I didn't qualify. Instead it could have told me certain deductions/credits I was filling out AT THAT TIME would make me not eligible. Waste of time and money.

I have used TaxAct for 8 yrs I have used TaxAct for 8 yrs. For 2020, they went to zero phone support so they are now stuck with major poor reviews from users who can't check their experience with a support person to validate. For me and my business, their platform cannot provide the flexibility to handle business 1099-INT's correctly so I won't be able to use it again. The form doesn't allow altering the tax ID to the lending business. The result is that interest shows up on the personal Schedule B instead of the business Schedule C.