TaxAct does not e-file for free, despite being an IRS free file partner TaxAct is listed under the IRS trusted partners for free E-filing of your tax return. I fulfilled the criteria for free filing but they still tried to charge me $50 to file the foreign income tax exclusion form, which means it is not a free file program. It is also impossible to delete your account without contacting the company, which is difficult when you are living abroad. Please avoid TaxAct if you are trying to use the IRS free file offer.

I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

Like any tax prep software they leave the gotcha at the end I started out using their free file option. Only once I completed everything and got to the end did it say I didn't qualify. Instead it could have told me certain deductions/credits I was filling out AT THAT TIME would make me not eligible. Waste of time and money.

Never again I've used TaxAct for many many years. For the first time, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

Evil new podcast ads talk about how much Taxact hates doing taxes whilst being the lobbyists who insist laws exist to make the taxes impossible to do. Evil.