Evil new podcast ads talk about how much Taxact hates doing taxes whilst being the lobbyists who insist laws exist to make the taxes impossible to do. Evil.

Never again I've used TaxAct for many many years. For the first time, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

Bait & Switch - FEE SCAM I have been using TaxAct for years. I have usually taken advantage of their Black Friday or Christmastime offers, where you can lock in a cheap price, to be paid later on, when you are ready to file. In fact they specifically promoted this on their own website, this is exact text I copied from TaxAct's site just now - "Price Lock Guarantee Puts an End to Bait and Switch TaxAct's Price Lock Guarantee is a prime example of the company's commitment not to play "bait and switch." Customers using any online TaxAct product always pay the price listed for that product at the time they started their return, no matter when they file." Well, well, well, they will probably take down this text when they see my review, because this must be a few years old. In 2024, they have a new practice - BAIT AND SWITCH IN EXACTLY THE WAY THEY PROMISED NOT TO DO. I signed up and "locked in" a price of $12.50 federal + $22.50 state back in December....and tonight, the day taxes are due - and of course it is too close to the deadline for me to abandon them and use a different provider -- they ended up charging me $80 in total. I called to complain and a sad, exasperated helpless woman on the phone says "I was told to tell people there is no price lock guarantee." She literally said that. "Did you pay in December?" (Well, no, of course not, you only pay when you file, and nobody has any of the forms or information to actually file in December yet.). So she says "right, well, you did get the 50% off. Our email says that prices can change at any time." So I got "50% off" a jacked up 4x base fee. I'm going to do a chargeback with Amex, and file complaints with the FTC and the IRS. This is outrageous. DO NOT USE TAXACT. Also the website is pretty bad, they used to have a ton of helpful features which they actually removed, because they are trying to upsell all of the "tips" and instructions for an additional fee. Disgusting money grab.

This company is completely unethical This company is completely unethical. They scammed me this year with a bogus “coupon” that ended up costing me twice as much as the basic service would have cost. To revert to regular pricing though, I would have had to go back and start the return from scratch. There’s also another “small print” scam waiting for unwary purchasers. They give you what looks like an option to pay for the tax prep out of your refund. But, that actually means you’re applying for a refund anticipation loan, so you’ll end up paying fees and interest on top of their fees. Stay far, far away from this company.

I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.