I paid $170 to do my taxes thinking I… I paid $170 to do my taxes thinking I would also receive support if their software had issues. Not so, I found two serious problems with their software and their support was horrible; I knew more about the program than the support person did! Apparently their model is to put rookies on the support line who can't help you but instead try to up-sell you to someone who knows what they're doing.

TaxAct does not e-file for free, despite being an IRS free file partner TaxAct is listed under the IRS trusted partners for free E-filing of your tax return. I fulfilled the criteria for free filing but they still tried to charge me $50 to file the foreign income tax exclusion form, which means it is not a free file program. It is also impossible to delete your account without contacting the company, which is difficult when you are living abroad. Please avoid TaxAct if you are trying to use the IRS free file offer.

I have used TaxAct for 6 years - its good I have used TaxAct for 6 years to file our S-Corp returns, and the occasional extension. To go through all the prompts takes time, but in the end, everything was perfect and filed immediately. My son used TurboTax Deluxe for a multiple state tax return, and only one state filed. He just heard from NY and they want him to pay $4K for 2016 (5 years later!)- and 1/2 of that amount is penalties and interest. Now, I know he should have checked to be sure everything went through and the payment actually was taken from his bank account in 2017 when he filed - However . . . I will say that TaxAct has never gotten it wrong for us.

I used this awful company for trust… I used this awful company for trust account. I had one question and was told that I would have to pay to get help. When I talked to a person on the phone they said they had no idea, and no one would know the answer. When I tried to get my money back they would not refund it because I had already printed it out. I explained that it was trash, that they could not answer the question when they claim that they assist with trusts and then no one knew the answer. Be careful with this company. When I called HR Block the advisor told me that they have had many customers go to them because the software interface was junk, and I have to agree. I do my personal taxes on freetaxusa and it is quick and easy and free.

be careful with this company I complete my 2023 return and they tell you on the site that I have to pay for e-file after a paid when I send the file it was rejected and I have to do it again to correct my AGI from last year. In the website they inform me that I have to pay again but that my credit card will not be charge twice. Well it ended that they charge my card three times and I have to call the bank to dispute the transactions so be careful they do charge you again if you have to resend the income tax. They lie showing that they will not charge you twice, they do I have proof.