Bait & Switch - FEE SCAM I have been using TaxAct for years. I have usually taken advantage of their Black Friday or Christmastime offers, where you can lock in a cheap price, to be paid later on, when you are ready to file. In fact they specifically promoted this on their own website, this is exact text I copied from TaxAct's site just now - "Price Lock Guarantee Puts an End to Bait and Switch TaxAct's Price Lock Guarantee is a prime example of the company's commitment not to play "bait and switch." Customers using any online TaxAct product always pay the price listed for that product at the time they started their return, no matter when they file." Well, well, well, they will probably take down this text when they see my review, because this must be a few years old. In 2024, they have a new practice - BAIT AND SWITCH IN EXACTLY THE WAY THEY PROMISED NOT TO DO. I signed up and "locked in" a price of $12.50 federal + $22.50 state back in December....and tonight, the day taxes are due - and of course it is too close to the deadline for me to abandon them and use a different provider -- they ended up charging me $80 in total. I called to complain and a sad, exasperated helpless woman on the phone says "I was told to tell people there is no price lock guarantee." She literally said that. "Did you pay in December?" (Well, no, of course not, you only pay when you file, and nobody has any of the forms or information to actually file in December yet.). So she says "right, well, you did get the 50% off. Our email says that prices can change at any time." So I got "50% off" a jacked up 4x base fee. I'm going to do a chargeback with Amex, and file complaints with the FTC and the IRS. This is outrageous. DO NOT USE TAXACT. Also the website is pretty bad, they used to have a ton of helpful features which they actually removed, because they are trying to upsell all of the "tips" and instructions for an additional fee. Disgusting money grab.

Deceptive trade practice Deceptive trade practice. False advertising. For a simple W2 and 1099-INT, they started my return for free and later imposed use of a higher software version and tried to milk $110 for a simple W2 and 1099-INT. Please stop cheating public like this

Evil new podcast ads talk about how much Taxact hates doing taxes whilst being the lobbyists who insist laws exist to make the taxes impossible to do. Evil.

I PAID $40 FOR NOTHING What a horrible company. I filed a 2023 return for my teenage daughter. Taxact convinced me I needed to pay $40 to e-file. It sounded easy enough. After they took my money, they told me the return wasn't eligible for e-file. I called customer support but they denied my refund request. I paid $40 for NOTHING. Stay away from these guys.

I have been using them for years I have been using them for years. But the fees are getting out of control. And I'm not paying any more. I'm going to try another tax prep next year.