I PAID $40 FOR NOTHING What a horrible company. I filed a 2023 return for my teenage daughter. Taxact convinced me I needed to pay $40 to e-file. It sounded easy enough. After they took my money, they told me the return wasn't eligible for e-file. I called customer support but they denied my refund request. I paid $40 for NOTHING. Stay away from these guys.

Absolute SCAM!! Absolute SCAM!!! Please be warned, it all looks good then you pay, thinking you are set. After you pay is when they completely fail you. They take you money then screw you.

Never again I've used TaxAct for many many years. For the first time, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

I used this awful company for trust… I used this awful company for trust account. I had one question and was told that I would have to pay to get help. When I talked to a person on the phone they said they had no idea, and no one would know the answer. When I tried to get my money back they would not refund it because I had already printed it out. I explained that it was trash, that they could not answer the question when they claim that they assist with trusts and then no one knew the answer. Be careful with this company. When I called HR Block the advisor told me that they have had many customers go to them because the software interface was junk, and I have to agree. I do my personal taxes on freetaxusa and it is quick and easy and free.

Been using them for a long time Been using them for a long time. Never again. $50 to "e-file" was always free. Don't use them. Go with another company,