Never again I've used TaxAct for many many years. For the first time, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.

I have been using them for years I have been using them for years. But the fees are getting out of control. And I'm not paying any more. I'm going to try another tax prep next year.

Like any tax prep software they leave the gotcha at the end I started out using their free file option. Only once I completed everything and got to the end did it say I didn't qualify. Instead it could have told me certain deductions/credits I was filling out AT THAT TIME would make me not eligible. Waste of time and money.

Evil new podcast ads talk about how much Taxact hates doing taxes whilst being the lobbyists who insist laws exist to make the taxes impossible to do. Evil.

I used taxact many years ago and it… I used taxact many years ago and it worked fine. And this year (for tax year 2023) I paid $80 to file for my father, who got a couple 1042-S forms. All the gross income I put in on the 10420-S forms are not reflected at all in the final electronic filing, and the return was rejected by IRS immediately. I triple, yes triple checked everything and there's no mis-typing or anything, and the gross income just does not reflect on the return at all. I called TaxAct and basically what I got is "please pay us another $40 to use our expert help to fix the issue", what? I have to pay more in order to fix TaxAct issues?? Okay see you no more.