I have been using them for years I have been using them for years. But the fees are getting out of control. And I'm not paying any more. I'm going to try another tax prep next year.

I used taxact many years ago and it… I used taxact many years ago and it worked fine. And this year (for tax year 2023) I paid $80 to file for my father, who got a couple 1042-S forms. All the gross income I put in on the 10420-S forms are not reflected at all in the final electronic filing, and the return was rejected by IRS immediately. I triple, yes triple checked everything and there's no mis-typing or anything, and the gross income just does not reflect on the return at all. I called TaxAct and basically what I got is "please pay us another $40 to use our expert help to fix the issue", what? I have to pay more in order to fix TaxAct issues?? Okay see you no more.

Bait & Switch - FEE SCAM I have been using TaxAct for years. I have usually taken advantage of their Black Friday or Christmastime offers, where you can lock in a cheap price, to be paid later on, when you are ready to file. In fact they specifically promoted this on their own website, this is exact text I copied from TaxAct's site just now - "Price Lock Guarantee Puts an End to Bait and Switch TaxAct's Price Lock Guarantee is a prime example of the company's commitment not to play "bait and switch." Customers using any online TaxAct product always pay the price listed for that product at the time they started their return, no matter when they file." Well, well, well, they will probably take down this text when they see my review, because this must be a few years old. In 2024, they have a new practice - BAIT AND SWITCH IN EXACTLY THE WAY THEY PROMISED NOT TO DO. I signed up and "locked in" a price of $12.50 federal + $22.50 state back in December....and tonight, the day taxes are due - and of course it is too close to the deadline for me to abandon them and use a different provider -- they ended up charging me $80 in total. I called to complain and a sad, exasperated helpless woman on the phone says "I was told to tell people there is no price lock guarantee." She literally said that. "Did you pay in December?" (Well, no, of course not, you only pay when you file, and nobody has any of the forms or information to actually file in December yet.). So she says "right, well, you did get the 50% off. Our email says that prices can change at any time." So I got "50% off" a jacked up 4x base fee. I'm going to do a chargeback with Amex, and file complaints with the FTC and the IRS. This is outrageous. DO NOT USE TAXACT. Also the website is pretty bad, they used to have a ton of helpful features which they actually removed, because they are trying to upsell all of the "tips" and instructions for an additional fee. Disgusting money grab.

Deceptive trade practice Deceptive trade practice. False advertising. For a simple W2 and 1099-INT, they started my return for free and later imposed use of a higher software version and tried to milk $110 for a simple W2 and 1099-INT. Please stop cheating public like this

Never again I've used TaxAct for many many years. For the first time, I had a bad experience. I live in New Hampshire, where there's no state tax, however, when I submitted my federal return, they also submitted my non-existent state return. They charged me $69.99 for the federal return, and $59.99 for the state return. I called customer service and asked them to refund me the $59.99. They only refunded $11.99 because it was already submitted to the IRS. If someone doesn't have to file a state tax return, why do they still submit it?! It seems very scammy to me. I'm leaving TaxAct and will be using a different software in the future.