Was in contact everyday with my… Was in contact everyday with my accountant any questions was answered. My closing was done in 3 weeks ahead of schedule.

Our home is our retirement plan Our home is our retirement plan. When we found out that it needed a "out of our budget" procedure to secure the foundation, we were devastated. Thankfully we saw a advertisement for New Day USA. The process was so simple and we were approved almost immediately. Shawn Orem was amazing. He explained everything to us and made us feel at ease through the entire process. The future is bright again thanks to New Day USA.

With respect. The first thing would be your agent Ryan Elliott. His strategies and straightforward attitude without any doubt was part of this important decision I made to work with and obtain my goals to cash my home equity. Best of all it was painless! As I weighed the information between Newday and the comparisons and or competition. Job well done!

The people who worked with me are… The people who worked with me are professional and courteous. The one problem is that with NewDay the right hand doesn't know what the left hand is doing. Going through this process I'm still receiving mail trying to get me to refi with them. For me at least, this is an irritant and a waste of my time.

NewDay (ND) wasn't a great experience… NewDay (ND) wasn't a great experience for me. I appreciated the efforts of my loan officer, Matt. He was responsive and a reliable communicator. It seemed (by ND policy) he was directed or compelled to reach out nearly every day during our refi process. That got old very quickly. At the end of the process, NewDay' best interest rate was a full 1 point higher than where we actually ended up (not at ND). In addition, they were not able to provide me with the cash I needed to realize via our refi transaction. Further, they insisted on my paying off a vehicle, which I co-signed on for my daughter, who had been making regular monthly payments for almost 2 years with no late or missed payments. Ridiculous! I was not convinced ND had my best interests as a priority. If so, their rate would have been much more competitive and citing corrections to the above noted issues, I would have "done the deal" with them.