Great Experience Monica Botelho was my mortgage officer at Bank Five and she was such a pleasure to work with. Very responsive and knowledgeable in what she does. I hope I have an opportunity to work with her again!

Working with Michelle Guertin has been… Working with Michelle Guertin has been effortless. She is a great professional that has all the answers and is incredibly accessible! On the other hand, the fact that Bank5 does not have electronic transfer capabilities with my lifelong bank is very annoying and not up to current technology. Thanks for all you do and for being there

Helpful Lumenia was very kind and helpful. I got everything I needed and she gave me information that I didn't know I needed for my business, on my second day at the bank. On the first try, I showed up alittle before noon without an appointment, waited 45 minutes, walked out, called to make an appointment. The staff on the phone were very kind and apologetic for my waiting. It was better for me anyway, because I grossly underestimated how long it takes to open a business account, and wouldn't have had the time on the previous trip.

Hours Employees at the bank have always been great, but the hours are horrible. First no more Sunday hours and now closes at 3pm Monday-Thursday, I have to leave work early to get to the bank. Only reason I haven’t left for another bank is because I haven’t got around to it yet.

The wait time was very long and process took too long The wait time was very long, the banking system repeatedly went down through the entire process, I was forced to write down personal information so the representative could complete the process on the only working computer in addition to shouting out personal information across the building instead of being in a private office to do so. I've also yet to receive my debit card since opening the account. I put blame on the bank for these issues and the not employees. They were friendly, courteous and did the best they could working in remolding work zone. This is typical behavior for all banks. They only care about customers who come in with large deposits and have lots of money in the bank. The rest of us are just a way to make their quota for active accounts. I'm sure if I ever need help or any other service I won't qualify. So I have no intention of doing much business with you or any other bank. It's just a way to pay my bills to your other billionaire and trillion-are buddies. People like me don't matter. Not sure why you even ask for these surveys since you couldn't care less.