Working with Michelle Guertin has been… Working with Michelle Guertin has been effortless. She is a great professional that has all the answers and is incredibly accessible! On the other hand, the fact that Bank5 does not have electronic transfer capabilities with my lifelong bank is very annoying and not up to current technology. Thanks for all you do and for being there

Monica Botelho was my loan officer Monica Botelho was my loan officer. She was awesome and helpful. She even called me after hours to make sure I was doing the right thing when i was confused. I would definitely recommend her to anyone interested in a home loan .

The wait time was very long and process took too long The wait time was very long, the banking system repeatedly went down through the entire process, I was forced to write down personal information so the representative could complete the process on the only working computer in addition to shouting out personal information across the building instead of being in a private office to do so. I've also yet to receive my debit card since opening the account. I put blame on the bank for these issues and the not employees. They were friendly, courteous and did the best they could working in remolding work zone. This is typical behavior for all banks. They only care about customers who come in with large deposits and have lots of money in the bank. The rest of us are just a way to make their quota for active accounts. I'm sure if I ever need help or any other service I won't qualify. So I have no intention of doing much business with you or any other bank. It's just a way to pay my bills to your other billionaire and trillion-are buddies. People like me don't matter. Not sure why you even ask for these surveys since you couldn't care less.

Hours Employees at the bank have always been great, but the hours are horrible. First no more Sunday hours and now closes at 3pm Monday-Thursday, I have to leave work early to get to the bank. Only reason I haven’t left for another bank is because I haven’t got around to it yet.

Love the small town bank hospitality Love the small town bank hospitality