Monica Botelho was my loan officer Monica Botelho was my loan officer. She was awesome and helpful. She even called me after hours to make sure I was doing the right thing when i was confused. I would definitely recommend her to anyone interested in a home loan .

The girl on the phone was very helpful… The girl on the phone was very helpful & understanding.

The wait time was very long and process took too long The wait time was very long, the banking system repeatedly went down through the entire process, I was forced to write down personal information so the representative could complete the process on the only working computer in addition to shouting out personal information across the building instead of being in a private office to do so. I've also yet to receive my debit card since opening the account. I put blame on the bank for these issues and the not employees. They were friendly, courteous and did the best they could working in remolding work zone. This is typical behavior for all banks. They only care about customers who come in with large deposits and have lots of money in the bank. The rest of us are just a way to make their quota for active accounts. I'm sure if I ever need help or any other service I won't qualify. So I have no intention of doing much business with you or any other bank. It's just a way to pay my bills to your other billionaire and trillion-are buddies. People like me don't matter. Not sure why you even ask for these surveys since you couldn't care less.

Great Experience Monica Botelho was my mortgage officer at Bank Five and she was such a pleasure to work with. Very responsive and knowledgeable in what she does. I hope I have an opportunity to work with her again!

Great banking experience Well when I got there I only had less than a 5 minute wait Mrs Brito was very pleasant and very professional.. and she took care of all my needs and offered me knowledge about other things I might be able to do while I was doing my banking I would say she was a great asset to your company