Helpful Friendly Professionals When I make my choice regarding with whom I do business, friendliness coupled with genuine caring for Customers is equally as important to me as the knowledge and professionalism required to please clients as exacting and demanding as I am. A sense of humor is required. These human assets are ALL found at the Great Basin FCU. Thank you!

In a world where good customer service… In a world where good customer service can be hard to come by, I am grateful to have found a bank that truly puts its customers first. Thank you for your dedication to providing exceptional service, and please pass along my thanks to your staff as well.

Excellent examples of community This company does not just excel at banking, they go above and being as members of a community making every person feel like they are part of a banking family. Some of the best examples of human beings work at Great Basin Federal Credit Union and I love them for it.

3 steps plus phone tag to open account The website says 3 steps to open an account but neglects the fourth step of a week of phone tag with Sara. Since it’s not our first account not sure why this call is needed. To avoid this delay just use the secure message platform or if a verbal confirmation really is needed for some reason make an appointment.

Happy to be here, some minor kinks We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.