Customer
GBWonderful customer service. recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.
Russ from Reno
GBHelpful Friendly Professionals When I make my choice regarding with whom I do business, friendliness coupled with genuine caring for Customers is equally as important to me as the knowledge and professionalism required to please clients as exacting and demanding as I am. A sense of humor is required. These human assets are ALL found at the Great Basin FCU. Thank you!
Karrie G.
GBSluggish loan process Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.
John
GBStarting over again Starting over again, GB helped me with my mortgage and switching account in my name. Thanks to Missy and her staff, I always tell my friend’s that if they want good care and respect move to Great Basin federal Credit Union.
Nurit S.
GBCustomer service is superb Customer service is superb! From the initial phone call to our meeting with Amber, opening an account, and mostly dealing with fraud was exceptinally well done. The teller noticed that we were stressed after a scam incident and offered us water. Great experience.