Starting over again Starting over again, GB helped me with my mortgage and switching account in my name. Thanks to Missy and her staff, I always tell my friend’s that if they want good care and respect move to Great Basin federal Credit Union.

I love this credit union I love this credit union! The staff is very nice and helpful, I always feel appreciated and valued when I go to my local branch. My favorite is the mobile app, the updates were a little off at first; however, it was quickly fixed and now I use it for everything. I can deposit checks, transfer money, and pay bills.

Happy to be here, some minor kinks We used to bank with a big branch but switched because of the fees and low savings rates. We like that GBFCU is local to home and has a variety of products that will serve our family. The sign up process was a little more in depth than if you go to other banks, but we had our new account opened and ready to use with debit cards within a week. However, 3 months in, we realized we weren’t getting all the benefits and high interest rate on our high yield checking. The customer service guy at GBFCU was really helpful and I’m so glad we have a high yield checking, but I was frustrated that it took us two months to get all the perks of the account because of a system error. I signed up for e-bills online (twice), but it didn’t “take” until I called the branch after not getting my higher interest rate for the second month in a row. I was disappointed, and they couldn’t make it retroactive, so if you switch to this bank, be aware of that. Make sure you do all the steps and verify with the branch. Other than that, I’ve been pretty happy overall and am glad to be banking with a credit union now.

Eneida was very helpful Eneida was very helpful, patient, and kind in helping me open up a checking and savings account. She is very knowledgeable, answered all my questions and even helped me set up the app on my phone. It was a positive experience.

Excellent examples of community This company does not just excel at banking, they go above and being as members of a community making every person feel like they are part of a banking family. Some of the best examples of human beings work at Great Basin Federal Credit Union and I love them for it.