Aaron Lee McDaniel
GBI would like to Express my true… I would like to Express my true gratitude and appreciation for letting become a Great Basin family member. It was such an easy process and all that I've come in contact with, online and by phone I have been treated with nothing but the upmost respect and professionalism!!! Thank you so very much!!! I look forward to doing business with you all for years to come!!
Customer
GBWonderful customer service. recently very disappointed with our credit union of many years, we switched to Great Basin Federal Credit Union and have been thrilled to once again feel like we have a place of business where we are valued as a customer. And their rates and services are excellent as well. Thank you for restoring our faith.
Karrie G.
GBSluggish loan process Sluggish loan process, makes using cu for purchase clumsy. I really dislike the "if you get a better offer, we will beat it gimmick." Just give me the best rate you can. Hard credit checks to find rate for are not conducive to maintaining good credit standing. Overall not very competitive.
customer
GBFrom day one you guys made it so… From day one you guys made it so special to me.
Nick
GBAutomatic Payments I like almost everything about Great Basin except the original setup of my automatic car payment. I thought that since I set everything up online as per instructions everything was good. But apparently not, I had to call customer service to find out why my payment had not been debited. They took care of it for me, apparently, I didn't understand the instructions completely. Or, they weren't clear, which I feel they weren't.