Service delivery by the auto loan team… Service delivery by the auto loan team was excellent across the board. The team was patient, understanding, accommodating and professional. They listened to me and explained the process. Above all, the loan was processed in a timely manner. They are simply, the best!

What I like about CUNJ is that they are… What I like about CUNJ is that they are very attentive regardless the balances I carry. I get treated like a million bucks and they are always there when I need them and everyone else turns me down.

Horrible business practices is to say… Horrible business practices is to say the least. When you contact someone, it's like pulling teeth to get competent answers. I always end up having to go in person just for basic information. I've been banking with CUNJ for years, only because as a state worker and like many state workers will tell you, it's just convenient on pay day. It was suggested to try the other credit union and see the comparison on quality customer care/services. Better management is much needed - clearly from other reviews.

Auto loan process is good, but has room to improve My auto loan process did take a while to get funded and at times it was hard to get in contact with the office by phone, so I cannot give 5/5. However, Jen expedited the process a lot and was very helpful! Would be good to see a overhaul of the web application and the autopay feature implemented.

Hamilton NJ Branch Team Are AMAZING! The team at the Hamilton NJ branch were amazing. Despite some confusion with the appointment being for 1 individual the team were able to make accommodations for 3 accounts to be opened. Branch manager Sandra Girgis went above and beyond, she not only discussed every option available to myself but also my teens who were opening their first bank accounts. She made us all feel very comfortable and confident we were making the right selections for our needs. Sandra spoke with us thoroughly about what to expect with the accounts, where and how to sign up for online banking, personally walked us all through how to use the eteller, gave us all of the information on days, times and how to access the atms etc.It was a truly awesome experience and I will highly recommend this branch to friends and family.