Secure Messages It was the first time I used the Secure Messaging feature which was extremely effective. Anthony was very helpful and professional.

Anna was more than helpful Anna was more than helpful, she went above and beyond to assist me with my matter. Anna, is an asset to CUNJ and pleasant to work with, she knew the products very well.

Service delivery by the auto loan team… Service delivery by the auto loan team was excellent across the board. The team was patient, understanding, accommodating and professional. They listened to me and explained the process. Above all, the loan was processed in a timely manner. They are simply, the best!

Horrible business practices is to say… Horrible business practices is to say the least. When you contact someone, it's like pulling teeth to get competent answers. I always end up having to go in person just for basic information. I've been banking with CUNJ for years, only because as a state worker and like many state workers will tell you, it's just convenient on pay day. It was suggested to try the other credit union and see the comparison on quality customer care/services. Better management is much needed - clearly from other reviews.

Auto loan process is good, but has room to improve My auto loan process did take a while to get funded and at times it was hard to get in contact with the office by phone, so I cannot give 5/5. However, Jen expedited the process a lot and was very helpful! Would be good to see a overhaul of the web application and the autopay feature implemented.