Auto loan process is good, but has room to improve My auto loan process did take a while to get funded and at times it was hard to get in contact with the office by phone, so I cannot give 5/5. However, Jen expedited the process a lot and was very helpful! Would be good to see a overhaul of the web application and the autopay feature implemented.

Bankers who care about their customers The CUNJ tellers are always very helpful, courteous and professional. The fraud management department guards my funds/deposits like Fort Knox, which gives me peace of mind. I'm glad I chose CUNJ for my bank. Keep up the good work

Anna was more than helpful Anna was more than helpful, she went above and beyond to assist me with my matter. Anna, is an asset to CUNJ and pleasant to work with, she knew the products very well.

My return to Credits Unions I was using Credit Unions for years while I was working. After I retired I closed out my CU account. Recently and unexpectedly I had to purchase a vehicle from my son. In my research, and on every level the CU's offered better terms/interest rates then any Bank. I re-established myself with CUNJ and got a loan with almost half the interest rate than any conventional Bank. I am sold and will get back to using credit unions.

Horrible business practices is to say… Horrible business practices is to say the least. When you contact someone, it's like pulling teeth to get competent answers. I always end up having to go in person just for basic information. I've been banking with CUNJ for years, only because as a state worker and like many state workers will tell you, it's just convenient on pay day. It was suggested to try the other credit union and see the comparison on quality customer care/services. Better management is much needed - clearly from other reviews.