Superb fast service with nice and gentle staff I have made monthly car loan payment twice (one from scheduler and one from manual payment) instead of once. They have corrected it immediately from their end. The staff are very polite and

Auto loan process is good, but has room to improve My auto loan process did take a while to get funded and at times it was hard to get in contact with the office by phone, so I cannot give 5/5. However, Jen expedited the process a lot and was very helpful! Would be good to see a overhaul of the web application and the autopay feature implemented.

Good manners never go out of style. It was wonderful to have a CUNJ representative with a pleasant, cool and calming temperament when a stressed out caller (like me) needed documents in a big hurry. My stress and impatience met up with Mr. Cool- Calm- Collected Anthony Cannon who assured me that I didn't need to be anxious because he was there to help. I am thankful that he was there to calm me, to provide the documents I needed (on several occasions), and to do it cheerfully, without attitude.

Ms./ Mrs. Rebecca Thompson Rebecca was kind and understanding of my circumstances. She made me feel comforted and she showed compassion for my situation. I am thankful she was the one who helped because after talking to her I was relieved.

previous member As a previous member, I knew that the credit union is a safe place to put money.