Gary Silvestri
USTWO THUMBS DOWN I have a truck loan & the customer service is HORRIBLE, wait times are through the roof. Definitely would look elsewhere before signing a loan with this institution.
Shawn Mitchell
USTerrible treatment Terrible treatment. I'm current on my card. Never late. I got my card canceled last month. Reason? They periodically review credit and said I had delinquent balances. That is a lie. I'm not late on anything. Bunch of crooks imo. Never had this happen before. Beware! Crooked company
AL
USExcellence In Customer Service I spoke to a member rep on the phone and he was professional, clear, and knowledgeable. He also followed up with me a few days later to make sure everything was implemented as expected for my bump-up CD. Good to know I am in excellent hands at First Tech.
Frank
USPenalized for paying too much money, too early I took out a loan 3 months ago. I have been playing 4x's the minimum loan payment the beginning of each month. Last month I made my third payment and they received it the day new billing cycle closed. December 2nd. They applied it to the previous month (November's bill) and charged me a $25 penalty. I asked if they could remove it since it was a payment that could cover 3 months of payments by itself and was paid early. They apologized but said the answer was "no, the system won't allow us to remove the penalty) Do not recommend using an institution that is this handicapped by they technology they chose to implement.
Jim Mair
USWhat makes my experience great is the…People and Service What makes my experience great is the people. Alejandra did an outstanding job of helping me in a number of transactions I had to make. You also have a real gem in Venessa. I have dealt with her often over the years and have not found a more friendly and helpful person. All your staff, I feel, go out of their way to be helpful. Your business model makes banking easy and this comes from experience dealing with other financial institutes.