Carey Henry rocks! Grasshopper is a wonderful bank to work with for SBA Loans. I cannot recommend enough. I would especially like to bring attention to Carey Henry, Senior SBA Loan Closer. She has been nothing short of remarkable. Has truly gone above and beyond and a shining example of caring for the customer (us). Our seller has been somewhat frustrating during this process, and the deal has changed, dealing with the lease, but Carey has been instrumental to ensure this process was done in an efficient and timely manner. She even went above and beyond to ensure our seller was communicated with through the process. Cannot recommend Grasshopper and Carey enough!

Easy Setup, but Issues The setup for my business account was quite simple and the customer support response time is excellent. However, the website leaves a bit to be desired. I am fairly computer literate, but it is just not intuitive especially when trying to open a subaccount. I actually gave up trying and will just use my single account while I decide whether or not to stay with Grasshopper. Also, the time it takes for funds to show up in the account is unreasonable in this day and age. I understand Grasshopper is trying to protect itself, but 5 days for a mobile deposit is ridiculous.

Bad for complex banking Grasshopper is really good for basic banking needs but the bank is unprepared for medium to large complex business needs. My account was frozen during a critical wire transfer. It took 2 days and 5 hours on the phone with customer support to complete. I will be closing my business account and going to a more established bank.

Quick response to my inquiry Quick response to my inquiry, made the transaction easy

Was turned away from this bank for no… Was turned away from this bank for no apparent reason and when I went to support for guidance on the matter and how I can liken my chances moving forward, meaning, what else I can provide to prove my business' credibility, I was given blanket answers copy and pasted from their emails, my questions were disregarded and then I was told altogether that I would never be accepted by their bank...All this because I simply came with questions...Terrible customer service.