Glad I made an account with Grasshopper Every time I call, the customer service representative Larry is always very courteous, knowledgeable and accommodating. He also gives me pertinent additional information that I didn't know I needed.

Wonderful Customer Service! Coming from a larger bank the customer service is outstanding! At my old bank, I was treated quite poorly and had bad interactions with customer service. They would not listen to me, made me jump through endless hoops, and never respected my time. As a small business owner this was super frustrating. Grasshopper has been the complete opposite. They listen to me, are prompt in their delivery and emails and have been nothing but a pleasure to work with.

Carey Henry rocks! Grasshopper is a wonderful bank to work with for SBA Loans. I cannot recommend enough. I would especially like to bring attention to Carey Henry, Senior SBA Loan Closer. She has been nothing short of remarkable. Has truly gone above and beyond and a shining example of caring for the customer (us). Our seller has been somewhat frustrating during this process, and the deal has changed, dealing with the lease, but Carey has been instrumental to ensure this process was done in an efficient and timely manner. She even went above and beyond to ensure our seller was communicated with through the process. Cannot recommend Grasshopper and Carey enough!

Online documentation is terrible and… Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster. Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it. When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup. Your great phone support may have prevented me from opening an account elsewhere.

Amazing Perks + Good Customer Service They have a good customer service. They helped me log into my account when the app was being weird and I called them. What really makes the bank great in no particular order is: They don’t have foreign transaction fees on the debit card; They give you one percent back for using the debit card; If you have a certain amount of money in this bank account, they will give you up to 2.25% interest; they don’t make you jump through hoops like receiving deposits or spending money to collect your interest. This bank is solid in my book.