Sign up process went smoothly Sign up process went smoothly. New accounts opened without problems. Signed up for online access. Set up direct deposits. Bonus paid out quickly. Great Experience when compared with some other banks.

We used Laurel Road to purchase our… We used Laurel Road to purchase our home using a physician loan. Overall the process was ok but I think unnecessarily stressful towards the end. We didn’t get the Clear to Close until 2 days before closing. It seems like a lot of the things holding up the process could have been anticipated. On the bright side they were responsive and I got a good internet rate.

Their customer support is such a joke Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.

Fraudulent and Awful - Avoid Mostly-online bank that has sign up offers but is notorious for locking funds and accounts when you attempt to withdraw. Check the other TrustPilot reviews for hundreds with the same experience. My account has been locked for weeks, and despite filing complaints with the Consumer Financial Protection Bureau, Better Business Bureau, and the state Comptroller and threatening legal action, they still have not even reviewed my case yet, as I am told by their awful customer support. Fraud of a bank and their actions are illegal - avoid! Also their mobile app sucks Edit: in response to Laurel Road's incorrect reply - this is not for my "safety". It is to clearly to prevent me from withdrawing my money. A "review" that takes multiple weeks with no responses is not a "review" - it either reeks of gross incompetence from the top down, or is a scam.

Saving Account LOCKED right after depositing money I'm surprised to learn that so many other customers had or are having the same experience as I did - I opened a High Yield Savings account, transferred money from my own bank, and bang, they LOCKED my account for more than 2 months! I couldn't use my own money to do anything! I had to send over forms and even had to find a notary to prove my identity. Also, I submitted a request to add my wife as a co-owner, we submitted all the paperwork, twice, and the application 'expired' TWICE. I don't even know how this business exist. Do your self a favor, STAY AWAY.