Best high-yield savings in the market! My experience with Laurel Road has been phenomenal. I already had a loyalty checking account, and simply adding the high-yield savings account was simple, easy, and seamless. The high yield savings account is the top of the market, and the terms and conditions are really easy to understand. Simply connect your banks and move money in an instant.

Their customer support is such a joke Their customer support is such a joke. I've been waiting over 3 weeks for help with their constantly bugged IT issues. I get some stupid reply when I reach out again asking me what is the issue as if I never reached out to them at all. Incompetent.

Update from my last entry Update from my last entry. My account was unlocked and then locked again a few days later. Spent 30 mins on phone while being transferred around 5 times to find out Laurel Road was closing my account. Whatever, just send me a check. Before I could give a mailing address, I got hung up on. Ignore the 5% savings rate. They are banking terrorists and they will take your money hostage.

Fraudulent and Awful - Avoid Mostly-online bank that has sign up offers but is notorious for locking funds and accounts when you attempt to withdraw. Check the other TrustPilot reviews for hundreds with the same experience. My account has been locked for weeks, and despite filing complaints with the Consumer Financial Protection Bureau, Better Business Bureau, and the state Comptroller and threatening legal action, they still have not even reviewed my case yet, as I am told by their awful customer support. Fraud of a bank and their actions are illegal - avoid! Also their mobile app sucks Edit: in response to Laurel Road's incorrect reply - this is not for my "safety". It is to clearly to prevent me from withdrawing my money. A "review" that takes multiple weeks with no responses is not a "review" - it either reeks of gross incompetence from the top down, or is a scam.

Good rates, horrible service Randomly locks your account for weeks on end every time you try to withdraw money (to accounts you have already verified). They were able to reverse it relatively quickly the first time when they requested documents for verification, but it's been locked again for upwards of two weeks and the person on the phone just says "there's no information we need at the moment, the fraud department is conducting a security review and your account will be locked for up to 30 days." They even sent me a letter saying I had "confirmed fraud on my account", which I hadn't. The interest rate is good, but it's for a fundamentally different product than advertised since you won't have easy access to your money. EDIT: The day after I posted this, they unlocked it. so I guess, if you want access to your money, just leave a 1-star review! EDIT 2: Just to be clear, they never requested any information from me to "ensure my identity" during this, instead they tried to get the review taken down by submitting a clarification request on this platform, which would have auto-deleted my review after 3 days. Hey at least whoever monitors these is doing more work than their fraud department... EDIT 3: they just sent me a letter saying they're closing my account. Do your sanity a favor and avoid Laurel Road