Sensitivity matters… I got a loan from the branch on Crowley road in Fort Worth, TX. The manager was Shantee, everything went smoothly. Repaid in full. They offered me a second lian, I took it. Covid started, no he's worked, I fell into past due, then lost my mom. I explained that to the new manager, some rude guy called lester or spencer...regardless, he started calling my job..leaving messages to my manager !!!! I give them zero points for sensitivity ! Zero points for understanding ! I paid in full and will never, ever go to them again ! I will not curse...I won't. I gave two stars because my first experience was good with Shantee.

To whom it may concern To whom it may concern In the past your costumer service has been above reproach. The is thanks to Nicole Woodall. So let me give you a little insight on my situation. Last week she single handedly track down my priority mail.Which Mrs Woodall inform me on the status of it.She went extra miles(200%) to make it right by calling me back with updates.Yes she was doing her job in costumer service. The excellent attitude that i hear on the phone. That was above and beyond the mouth piece for your company(Employees) to follow. In words she extremely motivated and dedicated in (Customer Relations).Superior in her work ethics.

I would recommend They were very helpful and professional about their business and they walked me through all the steps to get my loans approved and broke down the payment for me so I could understand . I would recommend them anytime

VERY Good Experience I went to Covington Credit in Beaumont, Texas the day before Hurricane Laura was about to hit. I got there after they were closed, Stephanie Johnson the manager told me to come back the next morning and she would help me. The evacuation had already started, but Stephanie came up there the next morning even though their office was technically closed and she should have been evacuating herself. If she had not done that, we would not have had the money to leave and had a Cat 4 hurricane headed directly our way. Thank God our house was not hit, but, it meant a lot to me that she cared that much. Stephanie in particular came highly recommended from a co-worker, and now I know why. It is so nice to see someone who cares.

Covington credit on 8381 Perrin Beitel… Covington credit on 8381 Perrin Beitel Road , in San Antonio, was an awesome experience. Rene Maldonado, and Charles, and my bad didn't get the 3rd gentleman's name but they all exceed awesome customer service. I received my loan I felt like I made 3 friends leaving . They even sang Happy birthday to me , I was touched. Fast service on the loan . Do not hesitate call today get your money today😊