To whom it may concern To whom it may concern In the past your costumer service has been above reproach. The is thanks to Nicole Woodall. So let me give you a little insight on my situation. Last week she single handedly track down my priority mail.Which Mrs Woodall inform me on the status of it.She went extra miles(200%) to make it right by calling me back with updates.Yes she was doing her job in costumer service. The excellent attitude that i hear on the phone. That was above and beyond the mouth piece for your company(Employees) to follow. In words she extremely motivated and dedicated in (Customer Relations).Superior in her work ethics.

Sensitivity matters… I got a loan from the branch on Crowley road in Fort Worth, TX. The manager was Shantee, everything went smoothly. Repaid in full. They offered me a second lian, I took it. Covid started, no he's worked, I fell into past due, then lost my mom. I explained that to the new manager, some rude guy called lester or spencer...regardless, he started calling my job..leaving messages to my manager !!!! I give them zero points for sensitivity ! Zero points for understanding ! I paid in full and will never, ever go to them again ! I will not curse...I won't. I gave two stars because my first experience was good with Shantee.

Covington Bartlesville - Awesome! Came in to get some information on loans in Bartlesville. Very clean store, easy to find, quiet location. Spoke with Victoria, she was very nice and explained how things work to where I could understand all of the details. Unlike other places, I did not feel like I was wasting their time just asking for information. I will definitely be back for my loan! I would highly recommend Convington for loans!

VERY Good Experience I went to Covington Credit in Beaumont, Texas the day before Hurricane Laura was about to hit. I got there after they were closed, Stephanie Johnson the manager told me to come back the next morning and she would help me. The evacuation had already started, but Stephanie came up there the next morning even though their office was technically closed and she should have been evacuating herself. If she had not done that, we would not have had the money to leave and had a Cat 4 hurricane headed directly our way. Thank God our house was not hit, but, it meant a lot to me that she cared that much. Stephanie in particular came highly recommended from a co-worker, and now I know why. It is so nice to see someone who cares.

Amazing!!! Amazing!!!! I had to leave a review for this amazingly professional and courteous and heartfelt company!!! Myra, at the Bellaire branch and her team were and continue to be my saving grace! The products that are offered are amazing and extremely affordable! I am SO happy with the customer service and caring individuals with this establishment. If you ever have a need, they are ALWAYS there to help and during these trying times a staple that is truly needed. A caring and compassionate approach is not only waranted but is needed and they are there to deliver. I truly appreciate them and thank them!!!!!!