J.Heide
CWThe support desk reacted promptly giving me assurance of a possible solution The support desk reacted promptly at night, giving me comfort that a possible solution could resolve my issue. Gave me the confidence to move forward.
SM
GBThey walked me through the process and… They walked me through the process and once again it was my fault for not reading the fields properly. My bank has been approved. I did a test transfer from Kraken to my bank and it was there in just a couple of days. I am very happy with their support.
devon swaby
JMThanks to Etana Custody! Thanks to Etana Custody for their help, patience and quick response to my situation, keep up the good work!!!
Stuart Smith
IDExtremely professional,couldn't fault… Extremely professional,couldn't fault there service and subsequent follow up. A pleasure to deal with.
allen lin
TWFor non-english speaking countries… For non-english speaking countries etana KYC process is extremely unfriendly or maybe consider horrible. In these countries obtain English billing statement from bank is not possible, also get even get English version utility bill. Finding qualify translation agency and get notorized is harsh for most of people in remote area. I go back and forth more than a month.