They explained everything so well They explained everything so well. I didn't feel like I was being SOLD anything but rather they consulted with me to see what was best for me and my family. Their recommendations were spot on and better than I would have chosen for myself! YOU could understand everyone you spoke to.

I used their subsidiary Banner Life… I used their subsidiary Banner Life under Zander to purchase life insurance. They are vetted by Dave Ramsay and the entire process from application to health exam to phone interview was quick and easy. I highly recommend them. They are transparent through every step and you trust that your family’s future is safe.

Disgusting treatment for a Deaf Customer It was extremely difficult to get my pension payout.I am deaf so I cannot phone but no-one from L&G communicated with me directly. So I received the same forms through the post four times which was very frustrating over a period of two months. I filled the 2nd forms correctly. Eventually, I asked my neighbour to speak on my behalf. Customer Services said all they just needed was a copy of my bank statement, passport and my driver's liscence which were promplty set off by 1st Class Signed for postage. I also made sure that Edith was noted as my interpreter. Lo & behold, the same fourth set of forms came though the post, two weeks after the phone call. Edith phoned again on my behalf but this lady from customer services would not speak to Edith and said that I needed to send a letter to L& G giving Edith permission to speak on my behalf.It took 20 minutes to convince her that the last call we had was supposed to record Edith on the system. Nothing was recorded. Eventually, the lady said that I would receive my payment within 15 days.This whole regamorale was stressful and their part was disgusting. It took just over two months to get my cash. O:( If I ever return to work, I would make sure that I would not accept L&G again.

Trying experience, almost gave up. Trying experience as it took 6 weeks to get from start to finish. After filling out the initial application, there were three additional requests for information, after each, I was told that was all that was needed. The underwriter kept coming back for more info. Contacting directly is impossible as you have to first call LGA who then connects you with Banner Life who then has to find out what was requested. A long drawn out process that I would not do again. Way too much back and forth using emails and calls.

I've been an agent for almost 25 years I've been an agent for almost 25 years. Ive never had an underwriting process go this smoothly before. It was easy from the insured standpoint. I felt confident you were taking care of the steps while keeping me briefed along the way. Accessing documents securing and signing them, too. Is a HUGE time saver. Thank you.