This company is organized theft! This company is organized theft! I cancelled my subscription in October 2023, and they keep charging my account and refuse to process a refund!!! They have the most robotic and insensitive customer service and it seems that all they want is to take advantage of small businesses and rip people off. Shame on Nav!

Joe went over and beyond. Joe went over and beyond.. I had been calling Nav customer service all day hours after hours got no answer, But Joe B. called back before the day was over and when he me back I was on another call so I could not talk to him. So I asked him could he call back in 5 to 10 minutes and he did just that.. So Joe thanks for being a good asset to the company and going over and beyond for me ✨ Good customer care 🫶🏽

Love Navs service but the process of… Love Navs service but the process of going through product change or approval for Prime card left alot to be desired. Was denied because of an address entry problem. That was quickly identified and should have been easy to remedy. Instead Navs solution was to open another account under a new email address to get approved for Prime credit card which actually worked when it would have been so much easier to just fix the address issue on the initial application. Terrible process but I do love Navs services to be clear and would still recommend them to work with. Just be prepared for some frustrations and going back and forth with employees because all of their processes and procedures are not always clearly outlined!

Very Helpful Skyler was extremely helpful, knowledgeable, very patient, and answered all of my questions. Very customer friendly

Loved them for building business, credit, but… Loved them for building business credit, but as changes started to take place last year, they were not truthful nor forthcoming about Paydex scores no longer being displayed on their credit reports. According to a representative there, they still report to D&B, but they’ve made it where you basically either pay for both theirs and D&B's services or have no clue what your paydex score is, because apparently the paydex score is no longer the 1st go-to for business lenders. Also, instead of them canceling my service when the payment didn’t go through, they kept trying to charge my card and then reported it to collections after it wasn’t paid. Tuh!