Highly Recommended from a Return Customer There's always a reason to be a return customer, and this is the FOURTH time I've worked with Michael Rael because he's an exceptional loan officer! He has a keen attention to detail and greatly cares about his customers. He goes out of his way to help, is patient and informative throughout the loan process, and works collaboratively with all others on the loan processing team. Mr. Rael at WesLend Financial is highly recommended!

total bait and switch attempt Was quoted today by loan officer 3.125% rate with zero closing costs after lender credits. I sent in all my paperwork as requested and then when I got the Truth in Lending statement there was $1650 in fees after credits. I confronted my loan officer regarding what he had quoted me in comparison to his disclosure and he danced around the answer then tried to blame it on a mid day price increase. I told him I called BS on that. As a prior 25 year veteran from the mortgage industry, I know how to read loan disclosures and could tell a bait and switch when i see one. I ultimately told him to cancel my application as I no longer trusted him with my refi.

Great company to work with! I'm very pleased that Brad Cejka contacted me and offered to lower my interest rate saving me a few hundred dollars per month. He was easy to work with and it was relatively easy to refinance. His assistant Veronica was really nice to work with also. Good communication all around. Thank you!

Started the refi process in August… Started the refi process in August 2020. It is now December 3, and still haven’t closed, despite jumping through hopes for these people. Apparently, I need to resubmit documents because somehow they have expired due to their snails pace. Too deep in for now, but I will be pulling the plug if I don’t close before Christmas.

A rare 5-Star Review from me A rare 5-Star Review from me! Joseph Speckman and Misty Yaj provided excellent service throughout my refinancing process. The thing that really stood out was the regular communication where we were in the process and what I should expect as a next step. Thank you Joseph and Misty. Keep up the great work. You are truly great ambassadors for Lenox Financial.