Company delayed starting the processing… Company delayed starting the processing of my order for about 4 - 5 days, then they upgraded the shipping so that it did not actually arrive late. I was supposed to get a "partner discount" of some sort due to them being partnered with Redstone Federal Credit union, but the info on how to use that was inaccurate. A representative told me that he would put his card in my order and then I could call him for accurate info, and that he would e-mail me the info. He did not e-mail, and there was no card in the currency order when it arrived.

Awful customer service Purchasing foreign currency online requiered more steps after the order was placed online. I’ve used different services in the past that didn’t require addition steps. And the extra steps required downloading their software of preference for secure emails. The customer service was rude, condescending and dismissive. In addition the emails I received had many spelling and grammar errors. Which doesn’t inspire confidence in the company handling your money. If you don’t care enough to write a professional email why would I think you would care about the details of my transaction? After I requested the order by cancelled I received a confirmation email that “because my information couldn’t be verified, my request had been denied” not that I cancelled the transaction because it is much easier to get my cash from an atm or a different service. It seemed both childish and spiteful. I travel internationally at least once a month and I will never even consider using this service again.

The experience was fine except for… The experience was fine except for fedex delivery. Inept driver, my husband was home in the garage, the driver made no attempt to try to deliver the currency and left without leaving a notification. Two days waiting at home. Please consider UPS. Otherwise, fine service.

fast easy and secure and best rate and nice staff fast easy and secure. Courteous staff, Liz, and also asks what domination of the currency I want. Sending me shipping notification. I first ordered, and cancelled because I was asked to fill a form. Now I know this company provides safe and fast and best exchange rate and have very supportive staff. Will always use them now.

Always the best service I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exchange rate or what to do with left over currency. Why pay banks a huge service charge when I.C.E. is so much better (and simpler!)?