They regularly put unnecessary holds on my checks They regularly put holds on my checks, but not my husband's, even though both accounts are in both of our names, and they can't explain why the different treatment, making me feel this is sexism in banking. They even put a hold on a cashier's check from another local credit union (Star)! They kept me on hold for half an hour when I asked why, and still couldn't come up with an answer because they were "having trouble pulling up the check image." I still don't have an answer, over an hour later. The only reasons I have not given them a lower rating is that much of their competition is worse, and they DID give me a personal loan once when I really needed it. They have also sent incompetent appraisers to our home before, and we had to pay for a separate new appraisal with a different company to prove our house was worth what we had thought.

Karen was very helpful in assisting me… Karen was very helpful in assisting me on my auto loan . She gave me the approval and all the requirements right away. We completed my auto loan in a couple of days. I just hope that for next time, I can sign everything online since I live all the way in Alameda County. I appreciate Karen a lot for walking me thru the process. Thanks again, Evelyn

Friendly staff Friendly staff, great rate on savings, but I never received starter checks or debit card for my checking account; must go to the branch, as telephone call did not fix the problem.

Always friendly Always friendly. Easy setup on my new account. Direct deposit is one day earlier than payday. Very great credit union. Thanks for all you do

I had an amazing experience with… I had an amazing experience with Verenice Arreola. She was helpful, knowledgeable and understanding. She went above and beyond to help us with our car loan. She was always available and returned our calls in a promptly matter. Is she’s not a manager she should be or get a ride. Thank you for a great experience. -Alex Zuniga