Somewhat strange experience Somewhat strange experience. You register and buy crypto-everything works. Then next time it is pending, claiming transfers "related to high-risk services" to use their own words. If you buy crypto-send it to your wallet, then the ownership goes to the one who buy. If you buy a car, the seller don't tell you where to drive or not to drive. I think they misunderstand, or just make examples. Overall ok experience until they just terminated my account. Not recommended if you can find other options.

Do not trust NBX to be honest with you NBX prevented me from being scammed then they locked my account saying the only thing I could do with a request is sell and withdraw my funds. I sent a request to transfer a small amount of BTC to another exchange with a larger crypto portfolio. Suddenly they requiring me to prove my identity again. After numerous requests as to the status suddenly my crypto was sold at a loss and fund transferred to my bank account. Of course took fee every step of the was increasing my loss. They cannot be trusted. I went from being potential scam victim to being a unwanted client. They are very slow to reply to requests, as others wrote customer service does not exist.

Great service Great personal service when issues, fast response

Smooth experience Quick and smooth onboarding experience.

No customer service! I am very disappointed in the services. I have tried to transfer a small amount of Bitcoin from my NBX wallet to my Ledger, and they have blocked my transaction. I have not received a reason why, and their support is not responding. On top of everything, there is no number to reach them on. This is unacceptable. Peter.