Smooth experience Quick and smooth onboarding experience.

Norsk support They are improving their services!

Do not trust NBX to be honest with you NBX prevented me from being scammed then they locked my account saying the only thing I could do with a request is sell and withdraw my funds. I sent a request to transfer a small amount of BTC to another exchange with a larger crypto portfolio. Suddenly they requiring me to prove my identity again. After numerous requests as to the status suddenly my crypto was sold at a loss and fund transferred to my bank account. Of course took fee every step of the was increasing my loss. They cannot be trusted. I went from being potential scam victim to being a unwanted client. They are very slow to reply to requests, as others wrote customer service does not exist.

Full of fraud I would not say it is a bad customer service. I would say it's a fraud company that steal people's money by intention. Imagine a financial firm that can block any customers' account at will even when they don't have the rights to do so. They do not require any evidence of wrongdoing whatsoever to block your account. All they need to do is saying that they think your account looks suspicious (without able to provide a clear reason of why) and block your account and steal all your money. After they block your account, they will demand your private information such as your payslip, your transaction history at other exchanges, etc which is against GDPR, especially when they don't have any evidence of any wrongdoing. It is ridiculous that when you transfer fund to your account, the fund belongs to you but they treat it as their own. I start to think that they do this by intention and just use Anti Monney Laundering law as an excuse to steal people money for free. I have already sent the request to close my account with them and if they still do not return my fund, I will sue them and bring the case to the Norwegian court. This is the first time I find a company that tries to behave like a rule of law without the rights to do so. Even a big bank does not behave like this.

NBX is full of transparency NBX is full of transparency, efficiency and great support. Would choose NBX over any other Scandinavian crypto-site anyday.