Account left on back burner I had forgotten or misplaced access information; nature of the beast as a contractor living out of a suitcase; changing phones laptops and external drives regularly. I managed to find the correct seed and my password then was able to enter KYC and alter 2FA with new devices hassle free. GateHub support was excellent in aiding my accounts recovery! I am no spring chicken!

Releived I'm a novice when it comes to crypto currencies and I'm always relieved to get support when I'm not quite sure of what l'm doing.

Reliable Support In terms of responding to my initial inquiry and my follow up questions it was excellent. I would like to see support for USDC-Polygon. If not, please be clear on your website about which USDC is acceptable for deposit.

Another cowboy of crypto market?!? I have setup GateHub wallet back in December to store my Ripple. Later decided to move my coins elsewhere. I then realised that creator of that wallet has put in place a cheeky reserve where 20XRP will always have to remain in that wallet. It has not been mentioned when creating wallet (it should have been highlighted, in which case I would have never setup that wallet). My account has not been credited with 20 XRP when setting it up (unlike wallets of some other people) so looks like I have "donated" 20 XRP to GateHub. I suggest you keep your Ripple elsewhere.

Resetting 2FA I had an outdated 2FA setup on my Authenticator App and could not log in. I sent the request via their web site, got an inmediate response, I followed the instructions and the next day I was ready to go. Excellent and efficient support. Thanks so much.