Helpful Support on GateHub As a long time customer i barely had any problems with GateHub until yesterday when i suddenly was not able to login anymore. I must admit it took a bit of effort to get to talk to someone personally (the email support system is too ineffective in my opinion). But the communication over social media/chat was way faster and better. Ursa and Jan from GateHub support team were really friendly and helpful. I had the feeling they were eager to help and find a satisfying solution for their customers. (excellent service) After all, they fixed everything and i was able to login again within less than 24 hours. GateHub is definitely easy to use and recommended by me! If they can eliminate these kind of problems and become a bit more stable in the future, they deserve the full 5 stars rating :) Keep up the good work!

Had an old account with old phone… Had an old account with old phone number. Went through their credentialing with my official photo, picture of me, signature. They created a NEW account and did not give me access to my OLD account. Sent in a request through support and its been over a week with no response. Super shady company and regretting ever dealing with them. Also I am suspicious of giving them ALL my new information again. I credentialed already with the original account. Why I do not use foreign exchanges anymore. Too many crooks.

GATEHUB or FAKEHUB...Extremely slow service Extremely slow service if it is a service at all, verification stage was slow, sent Euro SEPA transfer and still have not received as cannot set up trust. Impossible to enable wallet without 20XRP, which gatehub advises will be added as soon as funds have been received. No response to email sent,will send continuous emails until a response/solution is received.

I still don't know how to get past the… I still don't know how to get past the security check

Another cowboy of crypto market?!? I have setup GateHub wallet back in December to store my Ripple. Later decided to move my coins elsewhere. I then realised that creator of that wallet has put in place a cheeky reserve where 20XRP will always have to remain in that wallet. It has not been mentioned when creating wallet (it should have been highlighted, in which case I would have never setup that wallet). My account has not been credited with 20 XRP when setting it up (unlike wallets of some other people) so looks like I have "donated" 20 XRP to GateHub. I suggest you keep your Ripple elsewhere.