Support response time...very slow. The app seems excellent and will perfectly suit my needs, but the support team takes very long to respond. I submitted questions a week ago and still no reply. I signed up for the card recently but would like to know if my 10 dollar deposit will be refunded if I don't pass the KYC? Furthermore ... what is the anticipated release date for the card in Latin America?

Disappointed customer and early investor Latest update: 17th Jan Received an reply saying I should reach out to their customer support team and they can confirm I am still suspended, what a waste of time and misleading information. --------- I was one of the earliest crowdfunding investors and staked the full 145000 UNBNK tokens for the highest tier cashback even though I could not get my hand on the card as I am in the UK and it was only available in the US. I got banned by them for not passing their screening (no idea why and they couldn't provide a further explanation) and I asked if I can withdraw my token without paying for the burn and gas fee and the answer was no. And they failed to read my email properly on multiple occasions and just send me canned template replies, poor service throughout and I will sell my share whenever I have an opportunity.

Absolute scam Absolute scam. They'll waste your time taking you though their KYC, then take your deposit, only to then tell you that their card is not available in your country, even though they know this from doing the KYC. Then if you want to get your money back, they'll only give it back in their sh*tcoin (even though you send the money in a stable) that is hardly traded on any legitimate exchange. And I'm sure that their reply will be that they "list eligible countries on their website". This is also complete garbage. This is listed somewhere in the back of their site on purpose. If you know from the beginning that you cannot service the customer because of their location, notify them before they make the deposit instead of ripping off their funds. Also, the positive reviews are fake. Just look at their review history. Stay away

Still waiting on new card. Customer service great though! Would be 1 stars, but honestly customer service gets back to you quick and they've been helpful with most of my issues. It's been a while since I've ordered my block Card/Unbanked card, and although I understand that things happen and there are glitches in a new system like this, I'm hoping that someone will read this review and hopefully explain when I'll be able to obtain my card. I'd like to support Unbanked in the US, but as of now all I can do is buy TERN and I can't do that anymore.

Total scam Total scam. After depositing the recommended deposit, The funds credited to my account less about 20% and when clicking on select card IT DOES NOT DO ANYTHING. The service is a total rubbish and total scam.