Support response time...very slow. The app seems excellent and will perfectly suit my needs, but the support team takes very long to respond. I submitted questions a week ago and still no reply. I signed up for the card recently but would like to know if my 10 dollar deposit will be refunded if I don't pass the KYC? Furthermore ... what is the anticipated release date for the card in Latin America?

Transferred some Tern (Unbanked) from… Transferred some Tern (Unbanked) from the 'Stellarx' platform which took about 40 mins to clear, also transferred some Tern into my mother's 'Unbanked' account which for some reason took 2 days. Got in touch with support and they sorted out the problem relatively quickly

Absolute scam Absolute scam. They'll waste your time taking you though their KYC, then take your deposit, only to then tell you that their card is not available in your country, even though they know this from doing the KYC. Then if you want to get your money back, they'll only give it back in their sh*tcoin (even though you send the money in a stable) that is hardly traded on any legitimate exchange. And I'm sure that their reply will be that they "list eligible countries on their website". This is also complete garbage. This is listed somewhere in the back of their site on purpose. If you know from the beginning that you cannot service the customer because of their location, notify them before they make the deposit instead of ripping off their funds. Also, the positive reviews are fake. Just look at their review history. Stay away

Experience is everything and Thank you unbanked for your great customer service and unbelievable communication throughout the process of helping me, there's so much value that you offer and the experience I got is way more than I ever got from any bank. "I felt Important", my ticket was resloved in very short timeline and I'am so excited that I join a bank that really put the people first. Imma a Lifer lets go

Fraud Rebranded from BlockCard, another scam company. They hide the fact that the product is only available in the US until after you've paid their activation fee and they've turned whatever crypto or fiat currency you use in to their worthless TERN crypto. They even let you pay a $10 fee for a card that you can't use if you're not in the US and then say it's like a savings account for people who it's not available for. I can't withdraw my funds back in to BTC, only TERN, and they keep the $10 fee even though they can't issue the card. Stay well, well away from this fraud company.