Support response time...very slow. The app seems excellent and will perfectly suit my needs, but the support team takes very long to respond. I submitted questions a week ago and still no reply. I signed up for the card recently but would like to know if my 10 dollar deposit will be refunded if I don't pass the KYC? Furthermore ... what is the anticipated release date for the card in Latin America?

Disappointed customer and early investor Latest update: 17th Jan Received an reply saying I should reach out to their customer support team and they can confirm I am still suspended, what a waste of time and misleading information. --------- I was one of the earliest crowdfunding investors and staked the full 145000 UNBNK tokens for the highest tier cashback even though I could not get my hand on the card as I am in the UK and it was only available in the US. I got banned by them for not passing their screening (no idea why and they couldn't provide a further explanation) and I asked if I can withdraw my token without paying for the burn and gas fee and the answer was no. And they failed to read my email properly on multiple occasions and just send me canned template replies, poor service throughout and I will sell my share whenever I have an opportunity.

I have been using the Blockcard for…6 months. I have been using the Blockcard for most of the 2021. It took me several times to get it all down and every time I thought something was wrong, customer service was there to save my day! If you ever have problems, DON'T WORRY, just send in a support ticket, they'll be on it, FAST! Now I am looking into staking to get the rewards on transactions, really sounds good! What better way to be rewarded than a straight percentage on all debit card transactions! All together, I feel I have really given this service a nice test run and WOW, getting my favorite crypto turned into my local fiat currency(Mxn Pesos) through Blockcard, it's a game changer! Oh, and the fees are not even noticed.

Still waiting on new card. Customer service great though! Would be 1 stars, but honestly customer service gets back to you quick and they've been helpful with most of my issues. It's been a while since I've ordered my block Card/Unbanked card, and although I understand that things happen and there are glitches in a new system like this, I'm hoping that someone will read this review and hopefully explain when I'll be able to obtain my card. I'd like to support Unbanked in the US, but as of now all I can do is buy TERN and I can't do that anymore.

Garbage service Garbage service. Complete rip off. Unbanked is a joke. Don’t bother with this Ponzi. They will charge you a fee for being charged a fee. Deposited Bitcoin. It converted to there questionable token and somehow lost 50 dollars.