Poor Experience Poor Experience Tried funding my account with an external checking account with plaid. However account has been frozen and restricted for more than 30 days with no explanation. I knew something was fishy when I didnt see them on BBB but will be filing a lawsuit with with a host of other customers that they are doing this worst banking app ever

Horrible customer service Horrible customer service. Tried to verify my account numerous times, but they kept adding the country code to my sms code so my phone wouldn’t take it, I texted them at 4 different occasions and was told it was because it was a land line number!!! It’s not, the they said a tech would reach out in ONE TO TWO DAYS TO HELP!!! Omg. Now I went to log in and because of security reasons they refuse to acknowledge my account that I haven’t even opened yet!!!!

I have a similar story I have a similar story. On Sept 1 2023 $17588.88 was wired into my account. They almost immediately "restricted" my account. Pitiful customer service and form letters that say my account is under investigation and they do not know a date to say it is over. I have turned it over to the FDIC and Consumer protection agency. it is now the 25th and I cannot access my own money.

Tons of login issues Tons of login issues. Then declined without reason. Says they will re-evaluate applications manually upon request but they deny to do that when you contact them. They also provide no information. Very weary of this company and would advise you don't provide them your personal data.

This bank is a farce This bank is a farce. Applied and provided all accurate info. Denied without an explanation and customer service is useless providing canned responses. Never been denied for a savings account before. Was told I don’t meet the banks guidelines. I guess it’s a racial thing. I have millions of dollars in raisin accounts and never had an issue anywhere else. Total joke.