Scam alert! I "deposited" $400 from a 20 year old BofA account so I could start to use their app and I also requested their card. The money was taken out of my account but I lost access to the app. No reason given from the app. The card was never sent to me. I submitted a ticket and they said my account was suspended but didn't give a reason. They gave me a long list of things I had to give them like selfies with the date somehow shown (who gets a newspaper anymore?), biometrics, mortgage info, etc.. I refused to jump through their hoops and requested my money back. They stopped answering my emails. There's NO phone number to call! I thought that was illegal for financial institutions but somehow they're doing it. I found three different cities which they are supposedly from which is curious. All this makes me think they are a fully scam company. Now I'm out $400 and I have absolutely no recourse. What a sham!

Too many fees. Do not use. There are better alternatives. If I get a debit card I don't want to be penalized for not using it or have to pay for an activation. I'll just stick to my free Coinbase, Nexo, or crypto.com card (also higher rewards than Fold just Fyi)

Card needs major tweaks to justify price tag. The idea of the fold card is great but the card itself and the app it uses need major upgrades for it to be a viable way to spend money. There really is no easy way to load the card, unless you want to be charged a 1% fee ( Apple or Venmo)which defeats the purpose of getting anything back for your purchases. The other (and free) way is an ACH transfer, which takes 2-3 business days, so your spending money is tied up for half the week while you wait for it to reach your card. A quick fix to this would be to do what Apple Cash and CashApp do, which are free instant transfers in app via a debit card, that would make this card a 10X better experience and worthwhile. The premium card ($150)is kind of a scam and most definitely not worth what they are asking for in its current form. your better off taking $129, buying a couple hundred thousand sats on cashapp, and taking the other $21 and getting the regular card to use for spending.the only thingyour really paying for is a .0001% chance at winning 1 BTC, and you get that with either card, the satback prizes are not worth paying a dime for considering there are Credit Cards that are free that offer cash back without hassle on all purchases. Probably the best thing you get with the premium card is actually something that isn’t out yet, which is apparently a free invite to a credit card that the App is releasing sometime in the future, a credit card would actually be worthwhile because they are just so much more convenient than debit cards, and if they offered a 2-3% cash back on all purchases along with a spin with the CC that would be a nice $150 dollars spent. They say they are working on these upgrades which is good but you do wonder why it’s taking so long to roll some of these vital features out, it has a little bit of a scammy vibe to it which isn’t a good image for the app and what they are trying to accomplish; rolling out free in app instant deposits should be like, top priority and they should be rushing that out ASAP, everyday they hold that back the card loses credibility. All in all, until these major logistical upgrades and the CC comes to fruition, the fold card will be in the back of my wallet; I’ll move it to the front when they make it easy to use. I also will be canceling account after my 12 months already paid for if the Credit Card doesn’t come out in that timeframe, $150 Is kind of a scam for a prepaid debit card that’s only half functional.

Been waiting a week for them to handle… Been waiting a week for them to handle a basic customer service request. Tried multiple follow-ups. Switched after BlockFi CC blew up and was referred. Card supposedly on its way but communication has been poor. Not a good start and just may keep looking.

Very Bad Customer Service Very Bad Customer Service - Don't Use. Needed (and still need as no follow up yet) a simple change on my account. Put in a ticket, sent my info and heard nothing. They eventually closed my ticket without addressing my concern. To make a long story short, I put in multiple tickets and have been waiting over 4 weeks. Worst customer service I'd ever experienced.