Scam alert! I "deposited" $400 from a 20 year old BofA account so I could start to use their app and I also requested their card. The money was taken out of my account but I lost access to the app. No reason given from the app. The card was never sent to me. I submitted a ticket and they said my account was suspended but didn't give a reason. They gave me a long list of things I had to give them like selfies with the date somehow shown (who gets a newspaper anymore?), biometrics, mortgage info, etc.. I refused to jump through their hoops and requested my money back. They stopped answering my emails. There's NO phone number to call! I thought that was illegal for financial institutions but somehow they're doing it. I found three different cities which they are supposedly from which is curious. All this makes me think they are a fully scam company. Now I'm out $400 and I have absolutely no recourse. What a sham!

Very Bad Customer Service Very Bad Customer Service - Don't Use. Needed (and still need as no follow up yet) a simple change on my account. Put in a ticket, sent my info and heard nothing. They eventually closed my ticket without addressing my concern. To make a long story short, I put in multiple tickets and have been waiting over 4 weeks. Worst customer service I'd ever experienced.

Been waiting a week for them to handle… Been waiting a week for them to handle a basic customer service request. Tried multiple follow-ups. Switched after BlockFi CC blew up and was referred. Card supposedly on its way but communication has been poor. Not a good start and just may keep looking.

They are forcing Logouts so you have to forfeit your sats I have been spinning everyday for Sats since 2021. I had accumulated 24k in sats. Then I clicked on the Fold card to get more information and my app got stuck on a page. I had to log back in. After reseting my username and password...I finally got in to find zero Sats. When I reached out to their customer service they told me that i had somehow created a second account which is a violation of the terms of agreement and automatically forfeits all my sats. I couldn't remember which username I used to open the account and was stuck on a pop up that wouldn't go away. It's only $6...,but it's the principal. I don't recommend this app.