Very Bad Customer Service Very Bad Customer Service - Don't Use. Needed (and still need as no follow up yet) a simple change on my account. Put in a ticket, sent my info and heard nothing. They eventually closed my ticket without addressing my concern. To make a long story short, I put in multiple tickets and have been waiting over 4 weeks. Worst customer service I'd ever experienced.

Too many fees. Do not use. There are better alternatives. If I get a debit card I don't want to be penalized for not using it or have to pay for an activation. I'll just stick to my free Coinbase, Nexo, or crypto.com card (also higher rewards than Fold just Fyi)

Scam alert! I "deposited" $400 from a 20 year old BofA account so I could start to use their app and I also requested their card. The money was taken out of my account but I lost access to the app. No reason given from the app. The card was never sent to me. I submitted a ticket and they said my account was suspended but didn't give a reason. They gave me a long list of things I had to give them like selfies with the date somehow shown (who gets a newspaper anymore?), biometrics, mortgage info, etc.. I refused to jump through their hoops and requested my money back. They stopped answering my emails. There's NO phone number to call! I thought that was illegal for financial institutions but somehow they're doing it. I found three different cities which they are supposedly from which is curious. All this makes me think they are a fully scam company. Now I'm out $400 and I have absolutely no recourse. What a sham!

Banned forever and Fold refuse to… Banned forever and Fold refuse to explain why for security reasons. What a joke? I didnt do anything wrong