Problem withdrawing MY OWN MONEY there was no problem transferring ETH to coinzoom, however Customer Service says I need a VIP account to withdraw MY money. This is not a trustworthy platform for trading. I have the coinzoom app with the green circle with a squiggly line through it

Horrible customer service Horrible customer service. I need to explain simple concepts 7 times before they even understand what i am saying. Do these customer service morons even know what crypto currency is? Plus i got my coinzoom card but i can not get cash out at the cash machine. I can only use it to buy stuff. For buying stuff it works everywhere credit cards are accepted.

Terrible is a compliment. Terrible, to say the least. I tried to withdrawn my money using a Debit Card (nothing special, just a normal bank debit card) and it did not work. I asked for help, at least 4 different people replied and not even one of them was able to suggest to use a different card (I tried and I finally got my money back). When asking for help I pointed that I had only 100$ on my Coinzoom account and, one of the persons, suggested me to use a Wire withdrawn method: 25$ of fees. Terrible company, useless customer service, will never ever use it again.

This company sucks This company sucks. Out of an abundance of caution, I sent a test wire deposit which credited my account. Then when I sent 30k afterward, it was lost! They’re hyped about expanding globally and they can’t perform basic business functions in the US yet.

I purchased 3000$ BTC to invest with at… I purchased 3000$ BTC to invest with at Planoff but I am yet to receive my coins in my wallet. Customer care has not been responding either. You guys are just wasting my time..