Brochure is misleading. Be warned that the Heritage Brass electrical sockets have 'ON' written in red capitals on them, which makes the look really cheap! This was not displayed on their brochure.

Was not able to login outside the US I live in the US but was not able to access their web service outside the US when urgently need access to my money. I don't think that bank in 21th century has to limit me in that. Will not use it anymore

Very bad customer service I used Instant link within this app to link a external US Wise account. Everything was ok until Marcus locked my account (no login possible) and denied any payment using my saving accounts. I did not received any notification for all of this. I discovered it when UMass notified me payment was refused. Even after they unlock my account (they locked by mistake), the problem cannot being solved by the chat; I’ve to call them. There is no way to receive a transcript of your exchanges, and they are telling something different every time you call. No way to send certified pdf or attachments by chat, only by paper and mail. I called them several time. First, they said they want to verify that it’s a personal account. I did everything they asked but my account it’s still under review. Each time I called, they pushed the delay by 2-3 business days. After the first call, they were supposed to unlock after they removed the US wise external account ; but they forgot and this caused me a lot of trouble. I asked several times to be call by a supervisor after all these miscommunication/mistakes by Marcus. I never received a call. After 4 weeks, I’m still not able to transfer money to my external account, and loosing 1 hour every other day to check the status. In comparison, linking this external account went fine with Bank of America app within 20 seconds (not 4 weeks). With BofA, a lot of issues can be solved by chat without loosing time listening to Jazz music during 30min. Looking at all review, it seems all customers are leaving bad reviews started since Nov 2022.

Excellent customer service The coil/spring of one of our Heritage Brass door handles snapped. M-Marcus's customer services sent out replacement parts immediately, and the handle is back to normal. Very impressive service.

They prevent access to your own money They repeatedly reversed large outgoing transfers to other banking institutions over two years of various transactions. They offer decent savings rates, but they prevent you from withdrawing your money in a timely manner. Their CSR outright LIED to me stating that they "do not allow transfers to outside financial institutions." What the heck? So your money is allowed in, but you can't ever transfer it out?! This occurred with outside accounts set up and verified from within my Marcus account and from external accounts, so it didn't matter if the money was "pushed" or "pulled" from the other accounts. They even reversed transactions to an outside bank account that was originally established with funds transferred from the Marcus account over a month earlier. Stay far away. You have been warned.