Very bad customer service I used Instant link within this app to link a external US Wise account. Everything was ok until Marcus locked my account (no login possible) and denied any payment using my saving accounts. I did not received any notification for all of this. I discovered it when UMass notified me payment was refused. Even after they unlock my account (they locked by mistake), the problem cannot being solved by the chat; I’ve to call them. There is no way to receive a transcript of your exchanges, and they are telling something different every time you call. No way to send certified pdf or attachments by chat, only by paper and mail. I called them several time. First, they said they want to verify that it’s a personal account. I did everything they asked but my account it’s still under review. Each time I called, they pushed the delay by 2-3 business days. After the first call, they were supposed to unlock after they removed the US wise external account ; but they forgot and this caused me a lot of trouble. I asked several times to be call by a supervisor after all these miscommunication/mistakes by Marcus. I never received a call. After 4 weeks, I’m still not able to transfer money to my external account, and loosing 1 hour every other day to check the status. In comparison, linking this external account went fine with Bank of America app within 20 seconds (not 4 weeks). With BofA, a lot of issues can be solved by chat without loosing time listening to Jazz music during 30min. Looking at all review, it seems all customers are leaving bad reviews started since Nov 2022.

Was not able to login outside the US I live in the US but was not able to access their web service outside the US when urgently need access to my money. I don't think that bank in 21th century has to limit me in that. Will not use it anymore

CAN'T GET MY MONEY BACK. IDIOT CHILDREN MAN PHONES a website that has not worked in one week of trying and having trouble getting my money out of the bank. they are playing "let's hold the money for as long as we can"

MARCUS & me We have been locked out of our account for 25 days. Repeated support calls (16 hours over 12+ calls, spending ~15 hours on hold) yield no results. Filed a formal complaint with the CFPB. Avoid at ALL costs! Protect your money.

Amazing customer service Amazing customer service. I can’t be more thankful for such a great company, I needed some screws for my handles, even though I didn’t purchase through the company, I emailed the office and they put sone in the post for free! Such kindness isn’t the norm these days. A big thanks to Megan and crew! Royella