Terrible customer service replaced all my door handles in my house with m marcus Lena Apollo after a year or so on three pairs, some of the chrome started to tarnish, contacted their customer service, who where totally unhelpful and cast me off saying the don't guarantee the finish on their products.Horrendous customer service.

marcus is the worst credit company marcus is the worst credit company. stay away! do not engeage. they offer NO HELP or support. website poorly designed, cant reach a human (hide the chat button).

DON'T get fooled by these thieves! DON'T get fooled by these thieves!! 1. You can't set up an account to pay. 2. you will wait for hours on the phone to make a payment. 3. They are ready to jump on late payment fees. Total scam!! I think they can afford to fix their website & and, at what point during the past two months is the call volume "unexpected"?!?!?!? SCUM! EDIT: While having their website not working FOR MONTHS!! They reported a late payment to my credit. I would have been glad to make the payment, but their phone line was clogged with people complaining about their website not working correctly. Class action Lawsuit anyone? Count me in.

Excellent customer service The coil/spring of one of our Heritage Brass door handles snapped. M-Marcus's customer services sent out replacement parts immediately, and the handle is back to normal. Very impressive service.

There's nothing great There's nothing great, and there nothing that works with the GM card , On Jun 25, 2022 i was approved for a business card ($12,000).. i waited for 2 weeks and i called in to know why my card was never dispatched after 2weeks, i talked to a discourteous "jessica" on the phone, and she told me it'll take a month for them to dispatch my card ( i am still waiting for it to come within the mail) i was given a virtual card online to make purchases while i hold up for my physical card.. this virtual card never worked, i was as it were attempting to pay for the windows($900)! i gotten an e-mail after few min. Hi Elyn, Your GM Business Card™ ending in 2876 has been restricted. While your account is restricted, your account access and transactions may be limited for your protection. You will not be able to make purchases on your GM Business Card at this time. We’re here to help. For more information about this issue, please contact a GM Rewards Cards specialist at 1-833-773-0990. My relationship with this company has not been inviting , and this can be irritating since i thought they might be of offer assistance to my company at this time.