I am not satisfied with the demands of … I am not satisfied with the demands of your team , before you make the transfert. When I started my contact with COVERCY i brought you all the documents that your team required in order to proove that all my transfers are official income from rent, and that I and my brother John Gelbard pay all the taxes to the authorities. So there is no reason to ask me for new documents on every transfert ! As I have confidence on you, you should have confidence on me. Atara Moatti, tel. 0523677650

Missing communication resulted in extra fees Unclear requirements although the regulator is pretty clear on what’s needed. An uncommunicated delay in bank holidays made them charge me for additional 1000 DKK. They are also a bit more expensive than competitors

Avoid at any cost locked in my rates, transferred the funds immediately, got a call today after 3 days that rates have changed, and now I can choose to lose money or to get my money back into my bank account and forfeit the transfer, this is absolutely rubbish service. avoid at all cost!! will never use it again.

Terrible service I had a small problem, I just had to know how to issue some document they requested. I tried to contact their customer service to get some help, then my awful experience began. The service was terrible. They were completely unreachable on phone (why do you publish a number if no one is there to answer?) I couldn't get a simple explanation for how to solve the problem, the answers I've finally managed to get was completely incorrect and actually was contradicting each other. No one bothered to explain what happens next and for a long time, I couldn't even know that my money is safe! The issue was finally solved only after I contacted my broker that happened to know someone that works there. No need to mention that no compensation was given. This was some minor issue that only makes me think, what if it was a bigger one? what if I didn't have this kind of personal connection?

Dishonest Dishonest. They give you one rate, and then let you know that it didn’t go in, and charge you a higher rate later on. Unprofessional, a money making scheme. Stay away.