Takes forever Takes forever. Plan for 2 weeks and 50 emails before you get your transfer complete. Did two full transfers with transferwise in less time it takes then to approve my money is in there bank. Still waiting over 5 days after I've moved the money to then.

Terrible service I had a small problem, I just had to know how to issue some document they requested. I tried to contact their customer service to get some help, then my awful experience began. The service was terrible. They were completely unreachable on phone (why do you publish a number if no one is there to answer?) I couldn't get a simple explanation for how to solve the problem, the answers I've finally managed to get was completely incorrect and actually was contradicting each other. No one bothered to explain what happens next and for a long time, I couldn't even know that my money is safe! The issue was finally solved only after I contacted my broker that happened to know someone that works there. No need to mention that no compensation was given. This was some minor issue that only makes me think, what if it was a bigger one? what if I didn't have this kind of personal connection?

Cheaper but much more complicated than the bank This was the first time I used a money transfer service other than a bank. Covercy initial service was very welcoming and friendly, until it got to the point they asked for "additional documents", I never encountered such an interrogation when I transferred money through the bank. Covercy claimed it is what is required by thr authorities, but the banks are subject to the same regulations and never aaked for so many details and forced my to submit sensitive personal information and contracts to allow the transfer. I'm not sure the slightly lower rate worth the extra strain related with their process.

First and foremost i did not get… First and foremost i did not get written email confirmation that the money was indeed transferred to the recepient Also the verification orocess was complicated. Too many inquiries as to the nature of the business I purchased from. Dont u know the people u work with?

Avoid at any cost locked in my rates, transferred the funds immediately, got a call today after 3 days that rates have changed, and now I can choose to lose money or to get my money back into my bank account and forfeit the transfer, this is absolutely rubbish service. avoid at all cost!! will never use it again.