The overall costs were cheaper than… The overall costs were cheaper than transferring via bank so I will use them again. However, the transfer took 6 days (comparison bank transfer was overnight). They had emailed me that my ID docs were received OK but when I logged the system said that I needed to resubmit - that may have delayed the transfer by a day: was a bit annoying that they didn't notify me. All good in the end though.

Dont trust them Dont trust them , wasting time, and didnot transfer my money ,after a week then charge me £5 and refund my money !!! just wasting

Very bad costumer service Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by yourself if you make any typo or mistake.

Cheaper but much more complicated than the bank This was the first time I used a money transfer service other than a bank. Covercy initial service was very welcoming and friendly, until it got to the point they asked for "additional documents", I never encountered such an interrogation when I transferred money through the bank. Covercy claimed it is what is required by thr authorities, but the banks are subject to the same regulations and never aaked for so many details and forced my to submit sensitive personal information and contracts to allow the transfer. I'm not sure the slightly lower rate worth the extra strain related with their process.

Friendly and efficient support Friendly and efficient support. Transaction took longer than expected. Not enouth warnings were given as per caps for internet and bank transfers (To Covercy). Too many documents requested (Why would you need the bank transfer confirmation?) In parallel to this transfer I used another service. Took 3 days with not even one phone call or email.