Missing communication resulted in extra fees Unclear requirements although the regulator is pretty clear on what’s needed. An uncommunicated delay in bank holidays made them charge me for additional 1000 DKK. They are also a bit more expensive than competitors

Dishonest Dishonest. They give you one rate, and then let you know that it didn’t go in, and charge you a higher rate later on. Unprofessional, a money making scheme. Stay away.

lot's of things are unclear lot's of things are unclear, the rate exchange was changed 3 times: before, when I check the rate, during the transfer and finally before the final approval

Friendly and efficient support Friendly and efficient support. Transaction took longer than expected. Not enouth warnings were given as per caps for internet and bank transfers (To Covercy). Too many documents requested (Why would you need the bank transfer confirmation?) In parallel to this transfer I used another service. Took 3 days with not even one phone call or email.

Cheaper but much more complicated than the bank This was the first time I used a money transfer service other than a bank. Covercy initial service was very welcoming and friendly, until it got to the point they asked for "additional documents", I never encountered such an interrogation when I transferred money through the bank. Covercy claimed it is what is required by thr authorities, but the banks are subject to the same regulations and never aaked for so many details and forced my to submit sensitive personal information and contracts to allow the transfer. I'm not sure the slightly lower rate worth the extra strain related with their process.