lot's of things are unclear lot's of things are unclear, the rate exchange was changed 3 times: before, when I check the rate, during the transfer and finally before the final approval

Excellent service Customer support responds pretty quick. Great service! The payment arrived at the same date as the 'estimated date' feature displayed. The entire process took no more than 3 days: My transfer to Covercy was confirmed within 24 hours and then within 48 hours the transfer was in the targeted account. Also, the web user interface is quite straight forward; easy, light, looks good while not missing anything. Definitely going to use it in the future when needed. שמח שיש שירות ברמה כזאת לחברה כחול-לבן.

Few times they hold the money with them… Few times they hold the money with them for over 3-4 days before making the transfer. I had 2 deals that got cancelled due to their slow transfer and response. I have missed up on investments as they did not respect the deadline Will never use them again

Very bad costumer service Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by yourself if you make any typo or mistake.

Friendly and efficient support Friendly and efficient support. Transaction took longer than expected. Not enouth warnings were given as per caps for internet and bank transfers (To Covercy). Too many documents requested (Why would you need the bank transfer confirmation?) In parallel to this transfer I used another service. Took 3 days with not even one phone call or email.