1) very slow, 2) didn't work 3 they don't help you, 4) they still your money I sent 11,000 CAD (31,200 Shekels) to my wife on May 14, 10 days later they said its completed and she received it, she didn't and they told us to wait few days. we checked and there was nothing in her bank. they sent us a document that shows the bank rejected it, but we checked with the bank and they didn't. Covercy won't help you to solve it, they say maybe the details are wrong, we checked and its all correct. they didn't want to help us find what the problem is, we were lost, asked to cancel the transfer. after few days they sent us the money, only that the stole (in a very tricky way) 1,100 shekels from the transfer. so i lost 1.100 shekels and wasted 3 weeks.

Terrible service I had a small problem, I just had to know how to issue some document they requested. I tried to contact their customer service to get some help, then my awful experience began. The service was terrible. They were completely unreachable on phone (why do you publish a number if no one is there to answer?) I couldn't get a simple explanation for how to solve the problem, the answers I've finally managed to get was completely incorrect and actually was contradicting each other. No one bothered to explain what happens next and for a long time, I couldn't even know that my money is safe! The issue was finally solved only after I contacted my broker that happened to know someone that works there. No need to mention that no compensation was given. This was some minor issue that only makes me think, what if it was a bigger one? what if I didn't have this kind of personal connection?

lot's of things are unclear lot's of things are unclear, the rate exchange was changed 3 times: before, when I check the rate, during the transfer and finally before the final approval

Very bad costumer service Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by yourself if you make any typo or mistake.

The overall costs were cheaper than… The overall costs were cheaper than transferring via bank so I will use them again. However, the transfer took 6 days (comparison bank transfer was overnight). They had emailed me that my ID docs were received OK but when I logged the system said that I needed to resubmit - that may have delayed the transfer by a day: was a bit annoying that they didn't notify me. All good in the end though.