First and foremost i did not get… First and foremost i did not get written email confirmation that the money was indeed transferred to the recepient Also the verification orocess was complicated. Too many inquiries as to the nature of the business I purchased from. Dont u know the people u work with?

Very bad costumer service Very bad costumer service. Had to chase after them for a week only to discover the transfer was canceled at the end. Also - you can't cancel transfers by yourself if you make any typo or mistake.

Missing communication resulted in extra fees Unclear requirements although the regulator is pretty clear on what’s needed. An uncommunicated delay in bank holidays made them charge me for additional 1000 DKK. They are also a bit more expensive than competitors

Cheaper but much more complicated than the bank This was the first time I used a money transfer service other than a bank. Covercy initial service was very welcoming and friendly, until it got to the point they asked for "additional documents", I never encountered such an interrogation when I transferred money through the bank. Covercy claimed it is what is required by thr authorities, but the banks are subject to the same regulations and never aaked for so many details and forced my to submit sensitive personal information and contracts to allow the transfer. I'm not sure the slightly lower rate worth the extra strain related with their process.

Avoid at any cost locked in my rates, transferred the funds immediately, got a call today after 3 days that rates have changed, and now I can choose to lose money or to get my money back into my bank account and forfeit the transfer, this is absolutely rubbish service. avoid at all cost!! will never use it again.