The worst experience ever The worst experience ever! They sent me an e-mail with the temporary card without any notice that it hadn't been eligible yet! I found that right on the dentist's chair! Hopefully, at this moment I did an x-ray only. Okay, I paid by cash, and waited for 2 days for another e-mail which said that now my insurance was definitely working and I could go to the dentist. I made an appointment to the next day. I was so shocked when found that my policy still hadn't been in the system! That's ridiculous! Moreover, the support told me that it could appear in the system... by the next week! So they didn't know the exact date when it should happened. I canceled my policy and asked for a refund. I don't recommend anyone to buy insurance there!

One of the WORST insurers It appears they think of themselves as physicians as they choose to deny, deny and deny medications and dosages as if they know better than your doctor what medications and dosages you should have to treat any specific diagnosis. I Only a couple more months and I will be able to dump them for a better insurer. I WOULD NOT RECOMMEND THEM TO ANYONE! Do yourself a favor and search elsewhere for coverage.

Word of advice Word of advice - when mailing in a claim,send it CERTIFIED RETURN RECEIPT, b/c magically my claims are never received. Convenient, huh? Also could we possibly come into the year 2024 and be able to upload claims directly to the website? I swear this company will do anything to not pay a claim. Do better.

New customer experience My initial introduction to Mutual of Omaha was with Richard Wentz. I made the call after seeing an ad on TV for reducing the cost of my supplemental insurance. Richard enlightened me but I still needed the approval of my brother (we run everything by one another) Not able to locate Richards number I signed up with another agent. The timing was right. Since Richard Wentz did the foot work, I think he deserves acknowledgement.

Reverse mortgage I was interested in a reverse mortgage. Marsha Colantino was my first contact. She is very knowledgeable about reverse mortgages and explained things for me on my level of understanding. Marsha made the process very simple. Even after I received the reverse mortgage she has answered all questions that I have had. Marsha is a valuable asset to Mutual of Omaha.