What a scam you deposit cash in the ATM… What a scam you deposit cash in the ATM because you need to pay a bill and they hold your money won't be doing this ever again!!!

What once was a good bank has turned to… What once was a good bank has turned to crap!!! Paid off a loan…overpaid bc that’s the info attorney that was given by bank. Called to find out where my refund is bc it’s been 16 days!!! Was informed well we hold the funds for 10 business days so it will be mailed after that times has lapsed. WHY…told that’s the bank policy no good reason except they get to keep everyone’s money for 10 plus days! Complete BS! If I owed them they would charge interest daily! Ridiculous! I actually give them a zero!

New Fees After 4.5 years as a customer, I received a new $15 fee for online banking. The only reason I am a First Citizens customer was for Free Checking. Customer Service said I could go to a branch and have them switch my accounts to a different online banking system with very little difference with no fee. Could they make it more difficult. AVOID THIS BANK. Worst in class technology and branches closed on Saturdays. Convenience is clearly not a consideration for them. They are so bad, I get my SBA loans through other institutions and just use their checking in case I need a local branch. If they want to nickel & dime small businesses, I'll take multiple accounts and tens of thousands of dollars to a new bank. First Citizens is NOT SMALL BUSINESS FRIENDLY.

Would go with a different bank Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.

So Happy this is MY BANK! As always I am again sad to see so many poor reviews. I have been with First Citizens for many years. I sent a message through my account and even though they say they would respond in 24 hours, my response was less than 8 hours. I feel like they are ALWAYS watching out for me.