No longer service oriented I started working with this bank because they sold me on the idea of a large bank with a small bank feel. Customer relations were the priority. That has definitely changed. The personal banker position has been a revolving door in the last few years and the upper echelon don't really seem to care about their clientele like they used to. I recently set up my credit card to autopay the minimum payment through their online system. Fast forward 6 months and my card is cancelled. I'm told that the autopay that I set up online is only temporary. I'm behind on my payments so they cancelled my card. Nowhere on the website does it say the autopay is temporary and it's just such an absurd way to set that up. I requested that they reinstate my card and I would bring it current and set up a permanent autopay directly with someone in the bank. They refused and offered me a card with a worse APR and a fifth of the credit line that I had. Ridiculous. On the heels of this, they also cancelled my line of credit when it was time to renew it stating that I didn't pay it down fast enough. Of course, nothing in their paperwork states that I needed to do so and my personal banker at the time didn't explain this either. I asked them to reconsider and told them I would make every effort to pay it down faster and was denied. I'm in the process of closing out all my accounts and I will never work with this bank ever again. I don't recommend that anyone do business with this bank.

First Citizens Bank Customer Failure I had a breach in my bank account. Closed my old account and opened a new account. It's been a month and still no new debit card. My local bank can not give me a date on a new debit card. Telling me the bank is running behind on card replacements. Was told by a teller, this replacement could take a couple on months. UNACCEPTABLE!!!!! This is a totally FAILURE from a National Bank. One wonders how many other customers are affected by this? Who uses checks anymore? I can only access my money by going into the bank and seeing a teller. Who wants to carry cash? How many places are no cash, plastic only. First Citizens could care less about my problem. Close your accounts and move your money. First Citizens Bank has failed at the very basics of customer service banking.

Poor Customer SErvice We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.

Would go with a different bank Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.

Ignore all bad reviews Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.