Ignore all bad reviews Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.

They have No Clue about Mortgages Applied for a loan at FCB to refinance our home, Went through all the procedures gathering all the required information. When it comes to finalize for closing, the loan officer says she made a mistake on the amount she could loan us. Was nowhere near what we had applied for. Spent money for appraisal, inspections all for nothing. I would not recommend this Bank for anything. Very unprofessional.

Just don't and save the headach Avoid the headache by steering clear of this particular bank. FCB proves to be quite challenging to navigate. Its excessive self-regulation only serves to complicate otherwise straightforward transactions. Furthermore, their fees are unreasonably high without clear justification. Navigating FCB's web interface is a cumbersome task due to its complexity. With numerous alternative banks available, why subject yourself to unnecessary challenges unless you enjoy the ordeal?

Would go with a different bank Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.

Poor Customer SErvice We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.