Friendly and Professional My local First Citizens branch has big bank perks with a small town feel. So friendly that my friends comment on it when we leave the drive through. I recommend them to everyone!

Just don't and save the headach Avoid the headache by steering clear of this particular bank. FCB proves to be quite challenging to navigate. Its excessive self-regulation only serves to complicate otherwise straightforward transactions. Furthermore, their fees are unreasonably high without clear justification. Navigating FCB's web interface is a cumbersome task due to its complexity. With numerous alternative banks available, why subject yourself to unnecessary challenges unless you enjoy the ordeal?

DON'T BE SCAMMED AND ROBBED BY THIS… DON'T BE SCAMMED AND ROBBED BY THIS BANK!!! This bank will side with anyone who wants to pull money from your bank account and will not have their customers back even with proof. They charged me $35 to stop a company from taking money out of my account because I closed my account with the company a year prior. They said to pay the fee and it would stop them from taking my money every other week. It did not stop the charges and they sided with the company instead of their customer who has proof of closing the account and who also paid them to not give out my money.

Mortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.

I would not recommend this bank to any… I would not recommend this bank to any contractor's, I opened a personal account to see how they operate before changing from bank of America to them with my business account.Well deposit a check that is from first citizens Bank client to my account takes 2days or longer bank of America I deposit before 9pm it's in account in morning I couldn't imagine how long it would take first citizens to clear a check from another bank if you're a contractor getting up front money you'll be screwed guess I will keep my account with bank of America!!! Also first citizens online banking app worst app I've ever come across!!