DON'T BE SCAMMED AND ROBBED BY THIS… DON'T BE SCAMMED AND ROBBED BY THIS BANK!!! This bank will side with anyone who wants to pull money from your bank account and will not have their customers back even with proof. They charged me $35 to stop a company from taking money out of my account because I closed my account with the company a year prior. They said to pay the fee and it would stop them from taking my money every other week. It did not stop the charges and they sided with the company instead of their customer who has proof of closing the account and who also paid them to not give out my money.

No longer service oriented I started working with this bank because they sold me on the idea of a large bank with a small bank feel. Customer relations were the priority. That has definitely changed. The personal banker position has been a revolving door in the last few years and the upper echelon don't really seem to care about their clientele like they used to. I recently set up my credit card to autopay the minimum payment through their online system. Fast forward 6 months and my card is cancelled. I'm told that the autopay that I set up online is only temporary. I'm behind on my payments so they cancelled my card. Nowhere on the website does it say the autopay is temporary and it's just such an absurd way to set that up. I requested that they reinstate my card and I would bring it current and set up a permanent autopay directly with someone in the bank. They refused and offered me a card with a worse APR and a fifth of the credit line that I had. Ridiculous. On the heels of this, they also cancelled my line of credit when it was time to renew it stating that I didn't pay it down fast enough. Of course, nothing in their paperwork states that I needed to do so and my personal banker at the time didn't explain this either. I asked them to reconsider and told them I would make every effort to pay it down faster and was denied. I'm in the process of closing out all my accounts and I will never work with this bank ever again. I don't recommend that anyone do business with this bank.

Awful Experience My bank was gobbled up by First Citizens Bank. First, we had to buy checks, which were expensive. Then the debit card came late, almost a week after the old bank card expired. I'm disabled and buy everything, even groceries on line. So a week of hunger. The interest rate is lower that my previous bank. I was charged $50 fee on my premiere checking. Why, I have no idea. I checked fee schedules for the bank and never found a fee that high on their site. I looked under complaints about the bank and they were all highly negative.

Poor Customer SErvice We had a business checking account with First Citizens in Taylorsville, NC. I was having problems logging in and it would not allow me to reset my login password. I called their support number gave them all the requested info to prove that I was the customer and they told me I had to go to the bank and take my ID to reset my password for online banking. I went to the bank and closed my account. They didn't even care - not surprised. This is the second time I have tried doing business with them and their customer service is lacking.

Mortgage nightmare I was given a preapproval letter for a mortgage. When it came time to close they could not figure out why my DTI was too high. It took them 7 days to figure out that they had placed 2 car loans on my application while I only had 1. They delayed my closing date twice, I will have to pay thousands for an Airbnb while I wait for the pushed closing date, and they refuse to provide compensation for their mistake. This is absolutely unacceptable and immoral for a company of this size to not pony up for a mistake they had made.